Hello,
My name is Carlos and I will continue with this ticket
I would like to ask to you follow these steps in order to isolate the cause of the issue:
- Create a full backup of the site
- Update all the outdated plugins or themes that appear in this link: hidden link
- Flush any cache memory that might appear
- Activate the debug mode by following the steps described in this link: https://wordpress.org/documentation/article/debugging-in-wordpress/
- If the issue persists, then (optional you can create a staging site with a copy of the live site) deactivate all plugins, including the WPML ones
- Activate a default WordPress theme, like Twenty Twenty
- Activate the WPML plugins, Woocommerce and Woocommerce Multilingual
- If the issue disappeared, start by activating the theme and then the plugins, one by one, until the issue appears again and you find the culprit
- Check if there is any error message in the debug.log file located in the wp-content folder
Could you tell me the results of the steps described above?
when I choose I sell and ship to whole countries the problem fixed
but I can't choose this because I sell and ship only in Egypt
I notice when I choose specific country to sell and ship the County in Arabic disappear So, the drop down can't be shown, I don't know please you can investigate on this part you will find the solution.
the screenshot has highlighted yellow I must see name of country under it and as I know the cities drop down depends on the country choice.
Hi there,
I'm glad to hear that the issue is solved 🙂
Could you describe the steps you followed in order to solve the issue so future clients can read the solution on this ticket if they have the same issue?
Please don't hesitate to contact us if you need our help in the future with WPML. We will be more than happy to help.
Best regards,
Carlos
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