Background of the issue:
I am trying to resolve an issue with the invoices sent for translations of texts on our site hidden link. We have provided all the data of our business entity.
Symptoms:
The invoices are being sent as an individual, which our accounting department does not accept.
Questions:
Why are the invoices being sent as an individual despite providing business entity data?
How can we ensure that future invoices are sent with the correct business entity information?
Is it possible to re-issue previous invoices as business invoices?
Hello,
Mercedes here from the Admin team.
I have checked our records and I assume you are talking about invoice ATE-893492. I am afraid we cannot update the info of already issued invoices.
The last invoice was issued on Aug 3rd. When did you update the billing details for the Pay-as-you-go subscription?
Please let me know and I will double check that your next invoice is issued with the updated details.
