Blank translated page

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing a blank page when viewing the "Jobs" and "Employers" pages in languages other than English. The pages were created with the Superio theme and the WP Job Board Pro plugin.

Solution:
We found that the issue is related to the translation preferences of custom fields. To resolve this, please follow these steps:
1. Navigate to WPML > Settings > Custom Fields Translation.
2. Enable the option "Show 'Multilingual Content Setup' meta box on post edit screen".
3. Save the settings.
4. Edit the Jobs page in the default language.
5. In the 'Multilingual Content Setup' section, set the apus_page_ fields to 'Copy'.
6. Click 'Apply'.
7. Make a minor change to the page and update it.
8. Send the page for translation using the WPML editor.

For the 'Employers' page, please:
1. Go to WPML > Settings > Custom Fields Translation.
2. Set the following fields to 'Copy':

apus_page_employers_display_mode

apus_page_employers_inner_list_style

apus_page_employers_inner_grid_style

apus_page_employers_columns

3. Save the changes.
4. Make a small change to the 'Employers' page and save it.
5. Send the page for translation with the WPML editor.

We also suggest contacting the theme authors to address this issue and set the correct default preferences for these fields.

If this solution doesn't look relevant to your issue, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Go Global Application

This topic contains 19 replies, has 2 voices.

Last updated by Mohamed Sayed 1 year, 8 months ago.

Assisted by: Mohamed Sayed.

Author	Posts
December 25, 2023 at 2:57 pm #15126957
mV-14	Hi I have translated all pages of my site but when I am viewing jobs in other language then english it is showing a blank page
December 25, 2023 at 3:33 pm #15127117
Mohamed Sayed	Hi, As per our chat discussion, I would need to request temporary access (WP-Admin and FTP) so I can investigate this issue further. – preferably to a test site where the problem has been replicated if possible – Your next answer will be private, which means only you and I have access to it. ❌ Please backup your database and website before providing us with access details ❌ If you don't see the form below, please don't add your credentials as they will be publicly exposed: hidden link Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Thanks for your cooperation
December 28, 2023 at 4:10 pm #15135387
mV-14	Hii
December 28, 2023 at 6:55 pm #15135621
Mohamed Sayed	Thanks for providing the access details, I'm working on it and will update here soon.
December 28, 2023 at 7:01 pm #15135637
Mohamed Sayed	When I try to access the site, I get an error message with a wrong username or password. Could you please recheck the credentials? I've enabled the private reply again.
December 29, 2023 at 9:44 am #15136170
Mohamed Sayed	Hi, I see that the page translation is pending review, but when I approve the translation review, the issue persists. When I checked the browser console I found a 500 error (Internal server error), but after enabling the WP debugging no errors were saved to the debug.log file. This might be a conflict issue with another plugin or theme, could you please check if the issue persists in a minimal environment by following these steps? - Deactivate all the plugins that are not related to WPML. - Switch for a moment to a WordPress default theme like Twenty Twenty-one. - If the issue is gone, activate one by one to see with which one there is an interaction issue. ❌ Please backup your database and website before performing the above test ❌ If that didn't help, kindly create a copy of your site and provide a link to download it. You can use the Duplicator plugin (https://wordpress.org/plugins/duplicator/) or the All-in-One WP Migration plugin (https://wordpress.org/plugins/all-in-one-wp-migration/). The plugin will create a package file that you can download then upload again to Google Drive or Dropbox and share the download link in the next reply which I have marked as private. Then I’ll escalate this issue to our developers for further investigation. Please check here for more details: https://wpml.org/faq/provide-supporters-copy-site/ Thanks for your cooperation.
December 29, 2023 at 2:56 pm #15136977
mV-14	Hi that can be done by using there premium plugin I think because drive option is in the premium only ??
December 29, 2023 at 4:16 pm #15137139
mV-14	Please enable the private field I have the google drive link thanks
December 30, 2023 at 4:48 am #15137843
mV-14	Are you there ??
December 30, 2023 at 10:59 am #15137945
Mohamed Sayed	Sorry for the late reply due to the weekend. I've enabled the private reply.
December 31, 2023 at 6:17 pm #15138995
Mohamed Sayed	The provided link downloads the installer.php file, please provide the download link for the archive file.
January 1, 2024 at 2:31 pm #15139613
Mohamed Sayed	Thanks for providing the access details. The issue happens with two pages: - Jobs - Employers After testing in a minimal environment, I found that it was resolved when I switched to another theme. Please check this recording: hidden link I also found a similar report with the same theme here: https://wpml.org/forums/topic/blank-page-of-a-translation-ar/ Please note that the "Superio" theme is not listed on the WPML compatibility list for the themes - https://wpml.org/theme/. This means that our compatibility team has not tested it yet, so it could be a compatibility issue. I suggest contacting the theme authors, sharing the issue with them and asking them to join our Go Global program so our compatibility team can work with them to make the theme compatible with WPML. They can join at this link: https://wpml.org/documentation/support/go-global-program/ In the meantime, I suggest deleting the current translations then translating the two pages manually (With the WordPress editor) by following this doc: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/#how-to-use-manual-translation I tested this locally and it works with the Superio theme enabled as you can see here: hidden link Kind regards, Mohamed
January 2, 2024 at 3:08 am #15139989
mV-14	I have checked the superio theme documentation and they have mentioned that it is tested with wpml hidden link FAQs → How to translate the theme
January 2, 2024 at 10:30 am #15142780
Mohamed Sayed	Hi, I did more tests and found that the page settings are added via custom fields, the translation preferences of those fields are set to "Translate" currently. When translating the page automatically, the values of those fields are translated, making the page broken in the secondary languages. Please try the following steps: 1. Go to WPML > Settings > Custom Fields Translation 2. Check the "Show "Multilingual Content Setup" meta box on post edit screen" option 3. Save the settings 4. Edit the Jobs page in the default language 5. Scroll down to the "Multilingual Content Setup" section 6. Set the "apus_page_" fields to Copy (Please check the attached screenshot) 7. Click "Apply" 8. Make a small change to the page (You can undo the change later) 9. Send the page for translation with the WPML editor I also recommend sharing this with the theme authors to check this issue and set the correct preferences for those fields by default.
January 2, 2024 at 3:05 pm #15143904
mV-14	I will check with this but my header is still missing in the translated pages any update on them New threads created by Mohamed Sayed and linked to this one are listed below: https://wpml.org/forums/topic/split-the-header-is-missing-on-the-translated-pages/