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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to add an existing user as a translator on their site; the interface just displays a blank page.
Solution:
1. We recommend trying with a different user account, preferably a new one created with admin rights, to see if the issue persists when attempting to add translators.
2. Check for JavaScript errors by opening the browser's developer tools (press F12 or right-click and select 'Inspect').
3. We found that updating the WPML plugin to version 4.7.3 resolved the issue, although it also worked in a sandbox environment with version 4.7.2. It's possible that disabling and re-enabling plugins or clearing cache might resolve the issue.

If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 14 replies, has 0 voices.

Last updated by antonyS-6 1 month, 1 week ago.

Assisted by: Paola Mendiburu.

Author Posts
April 29, 2025 at 8:24 am #16977657

antonyS-6

I dont have time to look into this further currently. I have found a work around to resolve our issue as explained.