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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is using WPML Multilingual CMS and Breadcrumb NavXT on their website. They reported that the 'Project Sectors' breadcrumb menu does not translate on project detail pages, and WPML String Translation does not detect the missing string.
Solution:
1. We identified that the site has a custom option to select a page as a portfolio root, which required the translation of the page ID.
2. To resolve this, we translated the page ID in WPML > String Translation by finding both the original and Arabic page IDs. Then, we added the ID of the Arabic page as a translation of the original ID.
3. To find the page ID, follow this guide: https://wpdatatables.com/how-to-find-page-id-in-wordpress/
4. Use the text search in WPML > String Translation to search for the ID. For more details on finding IDs that don't appear on the String Translation page, visit: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#translate-admin-and-settings-strings
5. Additionally, in WPML > String Translation, click 'Translate texts in admin screen' at the bottom of the page and search for option strings like 'root' or 'page' to find such IDs.

If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.

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Last updated by Basil 5 days, 8 hours ago.

Assisted by: Andreas W..

Author Posts
November 8, 2024 at 12:28 pm

Basil

Background of the issue:
We are using WPML Multilingual CMS 4.6.13, WPML String Translation 3.2.14, and Breadcrumb NavXT 7.3.1 on our website hidden link. The root page hidden link and its Arabic translation hidden link work great.

Symptoms:
The 'Project Sectors' breadcrumb menu does not translate under any project details page, such as hidden link. The WPML String Translation does not detect the missing string.

Questions:
Why is the 'Project Sectors' breadcrumb menu not translating?
How can we make WPML String Translation detect the missing string?

Breadcrumb settings: hidden link
Issue: hidden link

November 8, 2024 at 1:00 pm
November 8, 2024 at 1:16 pm #16382151

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

I need access to your website. When trying to log in, again I got the message:

Error: The username admin2 is not registered on this site. If you are unsure of your username, try your email address instead.

Can you please check? Please set an user with the same credentials you shared before, so there's no need to send new information.

November 8, 2024 at 1:20 pm #16382155

Basil

I am sorry, I thought you didn't require the account anymore.

I have recreated the account with password: [removed by support]

November 11, 2024 at 11:55 am
November 12, 2024 at 9:13 am #16391616

Basil

I am sorry, the WP username and password are:
[removed]

November 12, 2024 at 1:06 pm #16392744

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

I removed the credentials you sent previously because this Forum is public. I strongly advise you to change the passwords or completely remove the user from which you shared the information, now that it might be compromised.

Thank you for the alternative, but what we need is to check your theme in an isolated environment — the Sandbox, not a copy of your website. We already checked a copy 🙂

Can you please install the theme and let me know? Please do not create or import any content or settings to the Sandbox. As I said, we need to check the functioning of the theme in isolation. Thank you.

November 12, 2024 at 1:44 pm #16392950

Basil

Hi,

I installed the theme as requested, however I cannot import sample data because I cannot activate the theme, since it is already activated on our website.

Let me know if you need any additional information.

November 12, 2024 at 3:06 pm #16393390

Basil

I was able to temporary register the theme, but did not import any demo data.

If you want to import demo data, then please goto Appearance -> Import Demo Data

November 12, 2024 at 6:45 pm #16394221

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Please do not import any content to the Sandbox. Like I said, we need to test the theme in isolation, with no external settings or content. Thanks for the heads up and for the cooperation 🙂

I'm getting a second opinion. I'll be back once I have new information.

November 13, 2024 at 4:45 pm #16398718

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

We were able to fix the issue directly on your website. Can you please confirm?

Due to the custom option on your website to select a page as a portfolio root, we had to translate the page ID using String Translation. Just so you understand what's been done from our side.

November 14, 2024 at 6:47 am #16400767

Basil

Hey,

I can see that it is working now, and the page ID along with its translation page ID being added under the string translation.

Is it possible to elaborate how were you able to add it?

November 14, 2024 at 1:04 pm #16402681

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

We had to translate the page ID in String Translation, so the Arabic version is shown properly. We did that by finding both IDs, then going to WPML > String Translation and adding the ID of the Arabic page as a translation of the original ID. Let me know if that answers your question.

November 15, 2024 at 2:39 am #16405578

Basil

Sorry for making this take too long, but I couldn't find an option to manually add the ID of the page under WPML > String Translation.

Can you please elaborate after String Translation?

November 18, 2024 at 4:05 pm #16415758

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

My colleague Lucas is today on holiday.

To find out the ID of a page please follow this guide:
hidden link

Now, use the text search on WPML > String Translation and search for the ID.

How did we find this ID?
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#translate-admin-and-settings-strings

Please let us know if you do have any further questions or doubts.

Best regards
Andreas