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[Resolved] Bricks builder 1.10.3 and WPML doesn't sync anymore

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using Bricks builder 1.10.3 and WPML, and you encounter an issue where the Dutch translation of a page appears empty even though it has been translated.
Solution:
We recommend checking the workaround on this page. First, disable the "I prefer bigger segments" option. Then, update the page in the default language and subsequently update its translation.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 13 replies, has 2 voices.

Last updated by Osama Mersal 4 weeks, 1 day ago.

Assisted by: Osama Mersal.

Author Posts
September 30, 2024 at 11:34 am #16235875

ludovicC-2

Background of the issue:
I try to correct the Dutch translation of a page using Bricks builder 1.10.3 and WPML, but now the translation seems empty even if it's already translated. Link to a page where the issue can be seen: hidden link

Symptoms:
The empty field should contain the current Dutch translation, but instead, I got an empty field.

Questions:
Why is the Dutch translation field empty even though it was already translated?
How can I sync Bricks builder 1.10.3 with WPML to correct the translation issue?
September 30, 2024 at 12:09 pm #16236045

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please check this page and apply the first workaround.

After disabling the "I prefer bigger segments" option, please update the page in the default language and then update its translation.

Best regards,
Osama
September 30, 2024 at 2:33 pm #16236787

ludovicC-2

Hello,

You tell me to apply the first workaround but disabling ""I prefer bigger segments" is workarount 2, not the first.

Which one must we apply for our problem please ? Workaround 1 or 2 ?

Thank you.
September 30, 2024 at 2:51 pm #16236884

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Sorry about that. Please apply the 2nd workaround.

Best regards,
Osama
October 3, 2024 at 2:24 pm #16250657

ludovicC-2

We disabled the "I prefer bigger segments" but our dutch translation field is still empty even if we already translated it before your updates : hidden link

It's really annoying because this site contains a lot of pages and it's already been fully translated, so I don't understand this bug. I can't imagine deleting the translations and redoing them for all the pages, given the number of pages and products.

SCR-20241003-oksz.png
October 3, 2024 at 2:26 pm #16250719

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

After disabling the option, did you send the page to translation via WPML-> Translation Management?

Also, please let me know if you update the page in the default language.

Best regards,
Osama
October 4, 2024 at 7:18 am #16252676

ludovicC-2

Hello,

Could you show us via Print screen what you mean by "did you send the page to translation via WPML-> Translation Management" please ? I'm not sure to understand.

Thank you.
October 4, 2024 at 10:52 am #16253595

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please check the attached screenshot.

Best regards,
Osama

2024-10-04_13-51-23.png
October 4, 2024 at 12:13 pm #16254001

ludovicC-2

Hello,

I look your print screen, we were in the same area but we do not understand what you mean by "send the page to translation", we do not see this button (see attached file). We never user the Translation management to translate our website. We translated all the website via the page area and the WPML icon to add language.

Could you be more precise to show us where is the "send the page to translatation" since the page is already translated from EN hidden link to NL hidden link ?

SCR-20241004-mpxi.png
October 4, 2024 at 12:31 pm #16254157

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please check this guide for the steps of translating the page using Translation Management.

Here is a hidden link">video to show you the steps as well.

Best regards,
Osama
October 7, 2024 at 2:29 pm #16262182

ludovicC-2

When we select the "About us" english page in the Translation Management, we do not see the translate myself bottom at the bottom. As you can see in our attached file, we only see "automatic translation" and a add to basket translator. any ideas ?

translate-management.jpg
October 7, 2024 at 2:38 pm #16262296

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please select "Assign To a Translation". After that, please go to the translation basket and send it to "First Available".

After that, please go to WPML-> Translations and translate the page.

Best regards,
Osama
October 7, 2024 at 2:48 pm #16262350

ludovicC-2

Seems better, I recorded to show you a small video where I use the technique of Translation Management where it works : hidden link

But at 0' 35'', I click again on "edit translation" to change again the translation and it seems not sync anymore again. I do not understand, we always use the "Edit translation" button, why is it not sync ?

Thank you.
October 7, 2024 at 2:51 pm #16262362

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the video. Would you please clear the cache after updating the translation and check if that will fix the issue?

Best regards,
Osama
October 7, 2024 at 3:21 pm #16262554

ludovicC-2

You were right Osama, it was solved by disabling totally WP Rocket, the purge function was not enought.

Thank you very much, and your help.
Take care,
ludovicC-2 confirmed that the issue was resolved on 2024-10-07 15:21:30.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.