Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
My apologies, but I am not sure what you are expecting me to escalate.
I took a look at your example: hidden link
The translation currently is completed. Could you please send me a link to another example on which you are currently not able to complete the translation?
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As I said earlier, you need to make sure to set the HTML markers on each translated segment. This is expected, as this is a feature of the Advanced Translation Editor.
I’m not asking you to fix a translation. I’m asking you to fix the cause of the recurring problems with WPML. The translations break spontaneously for no apparent reason. I can’t have articles that display a mix of two languages. Every time we create an article, there is an issue. This is not normal. And yet each time we open a ticket you treat it as an isolated incident and imply that it is a user error.
I feel it is important to get to the underlying cause of the issue. Do we need to reinstall the plugin?
Is there a conflict with another plugin that may be causing this?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I do understand your concerns, but let me explain why I or another support agent might not have been able to escalated the issue:
To investigate this issue, we need:
- to know which steps to take to recreate the issue
- test in minimal setup to make sure no third plugin is involved
- finally, try to recreate the issue and take further steps
I can not escalate anything without providing an example and exact steps about how the devs can recreate the issue.
What I am suspecting is, that the issue occurred while we switched the old UI of the Advanced Translation Editor to the new UI, as they both used to use a different segmentation. This issue was solved by our devs after the release.
I mentioned this in an earlier comment. This is why I would not be able to recreate the issue now, as this bug inside ATE was already solved.
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I have been visiting your site, I made edits to the original content for posts that are currently translated to 100% and I can not spot any unexpected behavior.
This means if you currently have incomplete post translations, then these might be already been incomplete for a longer time and have never been fixed.
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What is kind of confusing to me, is that you say that you have the issue anytime you create a new post, but I have run tests on your site and the translation editor appears to work as expected. I just used the test page that was created yesterday and I can replicate any issue on it.
Workflow:
1) Edit the original content
2) Save the post
3) Open the translation editor
Result:
Only segments that had been edited on the original content will require a new translation.
Maybe you could provide a small video about how the issue occurs.
However, we are still experiencing issues with the translation editor that stops saving the translated strings after a time. The interface appears to freeze or become unresponsive.
The translation does not save and there is an error message in the console that basically says that the values being sent are empty. See attached images.
Is it normal that the URLs disappear from the editor each time you edit the page? We enter the translation in full, save to memory, complete the translation and close. When we return, the translation is missing all the urls.
As for reproducing the error, one or two edits are not enough to cause the issue. It would seem that there is a cumulative effect over time. Doing only one or two edits doesn't cause any issues, but after a certain time making multiple edits, the process stops.
I've attached a short video showing what happens (including the error message in the console.
hidden link
We have found this issue for all the users, not just a single workstation.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Thank you for the video!
Take note that we take each issue with the new UI of the Advanced Translation Editor very seriously and we want to rule out any problems as quickly as possible.
The problem is, that currently, I do not see the issue represented in your video. I updated the original post and then updated the translation.
All segments were saved as expected and the console did not display similar errors.
Could you please run another test while disabling all browser add-ons and after clearing the browser's cache?
About your question about links:
They will usually now always be displayed in the translation editor. See my examples on the test post.
External links will be visible right away, and internal links will only be visible after clicking on the segment that contains the link.
I don’t think we understand each other.
The latest video shows a completed translation. We reopened it and found all the links missing (translation fields blank).
The previous video shows that the editor does not retain the HTML tags and won’t save them.
The editor will not allow us to add and save the contents of these fields.
After a time, the interface becomes unresponsive
I realize this must be frustrating for you as it is for us.
All 3 users experience the same issue so it is not related to a local computer or browser though all three are on Macs. We experienced the problem with Safari, Chrome, and Firefox using the latest version. All computers are running the latest version of MacOS.
Are you using a Mac to run your tests? Maybe there is a compatibility issue?
Unfortunately, we ran the tests on a PC under windows 11. And the issue is still there. hidden link
Have you ruled out an incompatibility with any of the installed plug-ins?
How long do you spend working in the editor? Just making one or two changes is not sufficient. The error starts after several minutes.
When you try to reproduce the error, are you logged into our WordPress or elsewhere?
Please not that we deactivated and removed any and all extensions and add-ons in all of our browsers.
My team and I have spent too much time on this issue and if we can't find the problem soon, we'll need to move to another platform. I'd rather not. In such a case I would hope that you will help us to make the switch.
According to your video, you are only making one or two changes, then saving. It takes a lot more interaction to produce the error.
FIRST CLEAR YOUR CACHE.
then add 3-4 paragraphs of random text or Lorem Ipsum placeholder text.
Save each bloc, leave page and come back again. Make another few changes and the error should occur.
Here is a new video showing in more detail hidden link
You probably can't read the error messages in the console, so here they are:
application-5588ea2f…f0722d1476f94.js:56 TypeError: Cannot read properties of undefined (reading 'getRng')
at application-5588ea2f…d1476f94.js:52:6841
at application-5588ea2f…d1476f94.js:52:7252
at mceFocus (application-5588ea2f…d1476f94.js:52:7257)
at e.value (application-5588ea2f…d1476f94.js:52:8062)
at e.value (application-5588ea2f…d1476f94.js:53:6899)
at e.value (application-5588ea2f…d1476f94.js:53:5965)
at application-5588ea2f…1476f94.js:58:11431
at r (application-5588ea2f…1476f94.js:18:20499)
at Generator._invoke (application-5588ea2f…1476f94.js:18:20287)
at Generator.next (application-5588ea2f…1476f94.js:18:20679)
The above error occurred in task ca
created by takeLatest(tinymces/focusEditor, ca)
created by Ca
created by Ca
Tasks cancelled due to error:
takeLatest(tinymces/focusEditor, ca)
takeLatest(tinymces/applyMarkerEditor, $i)
takeLatest(tinymces/removeMarkerEditor, ea)
takeLatest(tinymces/toggleSpecialCharEditor, ta)
takeLatest(tinymces/copyOriginalContentEditor, na)
takeLatest(tinymces/setContentEditor, ra)
takeLatest(job/setFullJobInfo, oa)
takeLatest(job/upsertSegmentPages, ia)
takeLatest(tinymces/addTinyMceEditor, aa)
takeEvery(job/saveSegmentFromEditorAndSwitch, fa)
takeEvery(tinymces/setEditorReadOnly, da)
takeEvery(tinymces/saveAndCloseEditor, pa)
takeEvery(tinymces/touchEditor, ua)
takeEvery(tinymces/closeTinyMceEditor, sa)
takeEvery(job/updateSegmentContent, ma)
debounce(tinymces/onTypingInEditor, ha)
takeLatest(tinymces/focusInlineLink, ga)
The application causing the error is the following: hidden link
The Function 'getRng' seems to be the source of the issue.
I've attached an image of the error in the console.
We have been able to reproduce this error on three workstations, on three different networks, using multiple browsers (non using add-ons or plug-ins). Three different Internet providers and Three different locations.
You may not see the error because of a caching issue.
We are rapidly losing patience. You should really refer the issue to your engineers who may have more success reproducing the problem.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Thank you!
I duplicated your test post, removed the Emojii then added more text, and updated the translations. I tested this twice and the issue did not occur again.
Could you please verify if you can recreate the issue on the new post?
(maybe it might be the Emojii that is triggering the error)
If not, can you please confirm if you have tested while having all browser addons disabled?
Honestly I don't understand....
I don't have any extensions in chrome.
My cache has been emptied.
No Emoji.
As soon as it comes to new translations it crashes.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I am not sure what is causing this, but anytime I give it a try, I do not see an issue.
I sent you a video about it a few days ago, too. Today I reached out to another supporter and even one of our devs who both use Mac OS but also they could not trigger any error. We tried to alter text, and add more text but had no issue with saving the segments.
Could you do me a favor and try to test and try it with a different user account?
Does it work for you when using the account for which you provided me access?
