Problem: The client is experiencing an issue where the Author Gutenberg Block does not display the translated text in the secondary language on their WordPress site. Despite the correct setup in String Translation, the block shows the English text instead of French. Solution: 1. Navigate to WPML → String Translation. 2. Click on the Translate texts in admin screens link at the bottom. 3. Search for user meta fields related to the author bio, such as 'description' or 'biography'. Select all relevant fields. 4. Click Apply to register these fields for translation. 5. If the issue persists, add the following code to your theme's functions.php file:
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: You are trying to translate a post using WPML, but the translation status won't update to the pencil icon even when the translation is at 100%. Additionally, there is missing content in the secondary language. Solution: Our developers have fixed this issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is concerned about the missing backup disk for translation parts in the interface after updating to WPML version 4.8.1. Solution: If you're experiencing the disappearance of the backup disk for translation parts after updating to version 4.8.1, this is expected behavior. We have designed a new auto-save feature that allows you to translate more efficiently by moving directly to the next segment without needing a backup disk.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with disappearing translations in the French version of their article, resulting in mixed languages on the page. This problem might be due to changes in the segmentation logic in the Advanced Translation Editor (ATE) that occurred before an update in August 2024. Solution: An update has been published on the ATE Server that should resolve this issue. We recommend updating one of the affected translations to see if the issue persists.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem continues, we highly recommend opening a new support ticket at https://wpml.org/forums/forum/english-support/.
Problem: The client is facing an issue where editing a link or text in the default language results in losing the translation in another language, requiring retranslation of the entire content. Solution: We recommend using the 'Don't update translation' button to prevent translations from being overwritten when making changes to the original language. Here are the steps to follow: 1. Make changes to your page in the original language. 2. Click the 'Don't update translation' button in the language sidebar. 3. Verify if the translations remain unchanged, as this behavior is expected.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate a new post, but instead of displaying the English text from this post, the WPML translation interface is showing and translating content from a Category page. Solution: This behavior is expected if the category associated with the post hasn't been translated yet. In WPML's settings, there is an option "Only show taxonomy terms that haven't been translated yet" found under WPML → Settings → Translation Editor. This setting causes the category content to appear in the Translation Editor when translating a page linked to that category. If you prefer not to see this category content, you can uncheck this option in the WPML settings.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
