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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 8 replies, has 2 voices.

Last updated by Bigul 1 year, 11 months ago.

Assisted by: Bigul.

Author Posts
June 29, 2023 at 7:05 pm #13920207

danielH-139

Hi there,

I am using WPML on this website: hidden link

I have translated everything and it all works fine except for one button. This button is through the Modern Events Calendar plugin. I have applied the translation to this button but it doesn't translate on the French side. When you switch from the English site to the French site, you can see the French translation on the button for a millisecond, but then it goes back to English.

Do you know how I can resolve this? I have provided a video explanation below and can provide login credentials too.

Video: hidden link

Thanks,
Cassandra

June 30, 2023 at 4:26 pm #13925045

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Cassandra,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

In some cases, it is possible that those strings have been recognized but not associated yet with the String Translation panel for the translation. Please visit WPML>>String Translation and click on the *Translate texts in admin screens »* link at the bottom of the page.

Then search for the missing strings in the *Admin Texts Translation* screen and check whether it is listed or not. If so, please add it for translation and translate it.

Refer to this doc for more details - https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#strings-arent-selected-for-translation

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Thanks!

Bigul

June 30, 2023 at 4:39 pm #13925135

danielH-139

Hi there

That didn't work. Please provide a secure form so that I can provide login credentials.

Thank you!

June 30, 2023 at 5:12 pm #13925203

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Cassandra,

Thank you for the updates. Please visit WPML>>String Translation after a full site backup{mandatory} and enable the *Look for strings while pages are rendered* option of *Auto register strings for translation* section(on the bottom of the screen). Then visit the frontend pages and check whether the issue is existing or not. This option will be disabled in a couple of hours automatically. But will help us to track the issue in similar cases.

If the issue exists, please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

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Thanks!

Bigul

July 2, 2023 at 9:17 am #13928771

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Cassandra,

Thank you for the updates. But I am not able to log in to the site because of the following error. Please check.

ERROR: The username or password you entered is incorrect. Lost your password?

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Thanks!

Bigul

July 4, 2023 at 5:43 pm #13944287

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Cassandra,

Thank you for the updates. I can log in now. This looks like a compatibility issue.

So please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. It will also help us to troubleshoot the issue without affecting your live site.

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Thanks!

Bigul

July 5, 2023 at 4:13 pm #13952619

danielH-139

Hi Bigul,

Feel free to do what is necessary to rectify the issue as long as the live site is not affected in any way.

Thank you!

July 6, 2023 at 6:31 am #13955067

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the permission. I made a copy of the site. We will debug it further and get back to you soon. Please wait.

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Thanks!

Bigul

July 7, 2023 at 9:33 am #13966779

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

The *Register* button translation is not showing because of a conflict with the custom code you have added via the Code Snippet plugin(*Update Button Text & Form Heading on Single Event Page* snippet).

I am getting the expected results in my local copy when this Snippet is disabled. Actually, that snippet is renaming the translated text in French. So please disable this snippet or check about this with your developer. Refer to the following screencast for more details.

hidden link

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Thanks!

Bigul