Can you provide me my all time credit usage

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Tagged: Credits

This topic contains 7 replies, has 0 voices.

Last updated by Mihai Apetrei 3 weeks ago.

Assisted by: Mihai Apetrei.

Author	Posts
May 26, 2025 at 4:02 am #17070778
nicholasC-18	Background of the issue: I am trying to download all time credit usage for my site hidden link. Symptoms: I encounter an issue when trying to download the all time credit usage report. Questions: Can you provide the usage report on your end?
May 27, 2025 at 2:52 pm #17079338
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. You should be able to find your Automatic Translation Usage Report if you go to WPML > Translation Management > Tools > Payment and settings > Automatic Translation Usage Reports (as you can see in the screenshot from the section below): https://wpml.org/documentation/automatic-translation/automatic-translation-invoices/#where-to-find-your-past-pay-as-you-go-invoices Were you able to try exactly that? If yes, what error do you see? Can you send a screenshot or a screen recording? Please let me know. Mihai Apetrei
May 29, 2025 at 3:01 am #17085828
nicholasC-18	Hi, my purpose is to view the automatic translation usage report.
May 29, 2025 at 8:13 pm #17089746
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and welcome back. Yes, I think I understood correctly what you are looking for. Did you get the chance to go to the backend of your site and follow these steps: WPML > Translation Management > Translation Tools > Automatic translation usage reports? Were you able to do exactly that? Do you see any errors on the screen? Can you create a video recording of your process? I will be waiting for your response.
May 30, 2025 at 11:43 pm #17093556
nicholasC-18	Hi Mihai, I got issue viewing the usage report on my end which I requested support to help generate from WPML end.
June 1, 2025 at 5:08 am #17094922
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hello, I have exported all the credit usage available under your WPML.org account for the past few months. You can find it here: hidden link
June 2, 2025 at 2:21 am #17096093
nicholasC-18	Hi Mihai, I have downloaded and reviewed the report. May I get the all time usage instead of individual month?
June 2, 2025 at 6:54 am #17096416
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and welcome back. Unfortunately, our system only allows us to export reports for individual months. However, I can provide you with the total credit usage for the site you mentioned: - Used credits: 98284 We also have information for this other site (probably a dev/staging site): hidden link (Used credits: 9,548). Let me know if you need anything else!