This thread is resolved. Here is a description of the problem and solution.
Problem:
You are trying to cancel your renewal for WPML as you no longer need it for your websites. Initially, you were unable to access the renewal cancellation option, but now you can.
Solution:
If you're experiencing this issue, we recommend contacting our accounts team directly to handle your renewal cancellation and refund request. Please use the following contact form: https://wpml.org/home/contact-us/contact-form/
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
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