This thread is resolved. Here is a description of the problem and solution.
Problem: Client was trying to activate a translation service on the WPML interface, but the page only refreshes without asking for the token and never adds the service.
Solution:
The issue was caused by the cache, clearing and disabling fixed the problem.
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I am trying to figure out the issue which is not just happening with the said service but is happening with all of the translation services.
However, I am unable to enable debug logs because in your setup the wp-config.php file is one level up than the WP root directory. This isn't accessible to me thus I am not able to find any underlying issues.
Can you either give me access to the wp-config.php (i.e. FTP) or enable debugging? See https://wpml.org/documentation/support/debugging-wpml/ for details. In any case, I'll also need access to the debug.log file which is usually created in wp-content folder of WP installation (after enabling the debugging and when there's an error is thrown).
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Hi Waqas!
The debugging has been enabled by the client.
They were able to add a token to connect our services to their website but it only shows on the "Translation management" section, not when we try to send the elements to the hub via the translation basket.
Do you see any errors in the debug.log or other error logs (i.e. PHP and/or server error logs)? Please also check WPML -> Support -> Advanced Translation Editor Logs and if possible provide me the log files or top few errors, right after retrying.
Still nothing on my end, the error is still the same.
We were able to add a translation service but could not authenticate and now that we cant to delete it, it's stuck.
What is weird is that on the Canada website, there is no such issue, only on the Europe website.
Now, the REST API has been deactivated which was not the case last time we tried.
Any other idea?
Top few errors in the Advanced Translation Editor log:
- ATE Server Communication - WPML has detected a change in your site's URL. To continue translating your site - {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"fr","target_languages":["nl","en","de","it","pt-pt","es"]}]},"status":426}
- ATE Server Communication - Bad Gateway - {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/mappings","requestArgs":{"method":"GET"},"status":502}
Thank you Waqas! We found the issue, it had to do with the cache after all.
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