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[Closed] Cannot complete translation

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This topic contains 17 replies, has 2 voices.

Last updated by Kor 1 year, 3 months ago.

Assisted by: Kor.

Author Posts
November 20, 2023 at 7:53 am #14873489

alexandreP-37

Thank you. I look forward to hearing from you.
Have a great week,
Alex
November 23, 2023 at 4:21 pm #14910363

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I have feedback and the report has been escalated to our developers for further investigation. I will update you once I hear from them.

December 19, 2023 at 11:58 am #15092047

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

We have a solution for this. Kindly follow the instructions below.

There is an image hidden link that does not exist in French (original language) while WPML has the media ID in icl_translation table due to this many records of this image are created in DB approx 46712.
When you update the page WPML tries to duplicate media records but gets stuck into a loop which leads to a timeout error.

Fix

First, we need to clear the records created by WPML for that image. For this, we will run a query that will delete media entries except the original entry and its translation.

DELETE FROM `wp_posts` WHERE `guid` = '<em><u>hidden link</u></em>' AND ID NOT IN (77916, 50939, 87665, 88064, 88070)

Then go to WPML > Supprt > Troubleshooting and run "Remove ghost entries from the translation tables" then "Set language information"

Then go to WPML > Settings > Media translation and click start to duplicate the media files and featured images.

Once the process is done, try to update the page it should be working.

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