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[Resolved] Cannot Register Site and Update Plugin

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This topic contains 2 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 9 months ago.

Assisted by: Mihai Apetrei.

Author Posts
October 10, 2023 at 6:00 am #14544245

raymondC-5

I am trying to: Update the plugin but it says my site is not registered

Link to a page where the issue can be seen:

I expected to see: I entered the Site Key and it says "Unable to parse data from service response."

Instead, I got:

error2.JPG
error1.JPG
October 10, 2023 at 6:31 am #14544759

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there and thank you for reporting this!

I am escalating this to our Systems team and I will get back to you as soon as I have an update.

I'm leaving the ticket assigned to myself for now.

Thank you so much for your patience throughout the debugging process.

Mihai Apetrei
October 10, 2023 at 8:47 am #14547529

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

I am back. Thank you for your patience. Can you please try again now?

If the issue is resolved, can you also please mark this ticket as resolved, too?

Thank you!

Mihai