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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported multiple issues with WPML settings: automatic translations were not fully functioning, some items were greyed-out as not translatable, and the WP Menu Sync feature was not working. Additionally, there were problems with translations not appearing in posts and menus.
Solution:
1. We addressed the WP Menu Sync issue by recommending the use of an alternative method for translating menus, which can be found here: Translating Menus Documentation.
2. For the greyed-out widgets and settings, we activated the automatic translation and verified the settings to ensure they were configured correctly. We also clarified that some items are intentionally not translatable as per design.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML Support Forum.

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This topic contains 11 replies, has 0 voices.

Last updated by sachaJ 1 week, 3 days ago.

Assisted by: Kor.

Author Posts
January 21, 2025 at 4:05 pm #16619795

sachaJ

Hi Kor,

Thank you VERY MUCH for the corrections that worked BUT some as still not working.

1. in WPML Setting, i selected for everything to be AUTOMATICALLY TRANSLATED BUT some line items are greyed-out in as NOT TRANSLATABLE. Can you coder it out?

2. ALL OF MY POSTS don't show OR don't show ANY translation.

3. NO matter how many time i tried WP Sync my Menu it doesn't work.

4. Here are more images with needed corrections:

1. WE ARE Hero Image Template_Doesnt show in FRENCH
2. FOOTER_Didnt translate to FRENCH - Why is this LARGE logo showing
3. Blossoming List Page_Doesnt show in FRENCH
3. Blossoming List Page_Shows in ENGLISH
4. MENU_Didnt translate to FRENCH

Please help!

January 21, 2025 at 4:09 pm #16619807

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. You mentioned that the WP Menu Sync feature is not working and have you tried using the other method listed here? https://wpml.org/documentation/getting-started-guide/translating-menus/

January 21, 2025 at 4:46 pm #16619990

sachaJ

Yes!

In WPML Settings, I still have alot of widgets that are greyed out.

Can you please review and correct?

January 21, 2025 at 7:45 pm #16620364

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. This ticket is regarding the navigation menu translation issue. May I know what you mean by "widgets that are greyed out"? Maybe you can share some screenshots or do you want me to split ticket if this is related to something else?

January 21, 2025 at 8:12 pm #16620425

sachaJ

Here are the snapshots.

Can you review and ACTIVATE all of my Settings so my AUTOMATIC translation works?

3. WPML Settings_Grey-out options not Translating.JPG
2. WPML Settings_Grey-out options not Translating.JPG
1. Nothing Synced_Grey-out message.JPG
January 22, 2025 at 5:35 am #16621039

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've activated the automatic translation and checked your settings.

January 22, 2025 at 2:05 pm #16623531

sachaJ

Perfect!

Let see if everything will work now!

January 22, 2025 at 2:09 pm #16623536

sachaJ

Some settings are still GREYED OUT

WPML Settings_Buttons still greyed out.JPG
January 22, 2025 at 2:11 pm #16623641

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Those are not required and should not be translatable. So all is good.

January 22, 2025 at 2:15 pm #16623651

sachaJ

Perfect!

Thank you for that clarification

January 22, 2025 at 2:39 pm #16623724

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Alright then, marking this ticket as resolved.

January 22, 2025 at 2:41 pm #16623729

sachaJ

Correct!