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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to edit their website using the Divi Builder.
Solution:
We tested opening a page with Divi Builder while WPML was active and found no issues. We recommend the client to check if the problem persists and if so, to provide URLs or screenshots where the issue occurs. If the issue has resolved itself as mentioned, no further action might be needed. However, if problems continue, we suggest checking for any known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.

If this solution does not apply or is outdated, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 0 voices.

Last updated by corneliusG-2 4 months ago.

Assisted by: Bruno Kos.

Author Posts
October 6, 2025 at 8:48 am #17458779

corneliusG-2

Background of the issue:
I am trying to edit my website using the Divi Builder. The issue can be seen on the page: hidden link.

Symptoms:
I cannot edit the website using the Divi Builder. Instead of being able to edit, I got nothing.

Questions:
Why can't I use the Divi Builder to edit my website?
What steps can I take to resolve the issue with editing my website?

October 6, 2025 at 12:17 pm #17460521

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

Would you be willing to provide me with WordPress and FTP credentials so I could investigate the issue directly?

Is Divi failing to load even in the original site language, but only when WPML is active?

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

I marked your next reply as private so that you can safely add credentials.

Regards,
Bruno Kos

October 7, 2025 at 1:41 pm #17464049

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+01:00)

When I try opening any page (e.g. hidden link
) in Divi with WPML active, everything works fine.
Is there anything else I should check?
Could you please share some URLs or screenshots showing where the issue occurs?

with wpml active.jpg
October 7, 2025 at 3:59 pm #17464684

corneliusG-2

Yes that is correct apparantly it resloved it self 🙂