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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to update or reinstall WPML after deleting it due to an unresponsive 'Unregister WPML from this site' button, following a URL change and database update on a multisite. Additionally, the client needed to activate a new WPML license purchased under a different account.
Solution:
We recommended the following steps to resolve the issue:
1. Deactivate all plugins to prevent any interference.
2. Install the Adminer plugin to access and modify the server database directly.
3. Delete the old site key from the server database to remove any conflicts with the new license.
We asked the client to confirm that they have a backup before proceeding with these steps. After these adjustments, the client should attempt to register the new site key.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum.

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This topic contains 17 replies, has 2 voices.

Last updated by Kor 5 months, 3 weeks ago.

Assisted by: Kor.

Author Posts
May 29, 2024 at 5:08 pm #15685176

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for responding.

I'm sorry to learn about the challenges you've encountered after activating the sitekey. When your website is prepared for another review, kindly inform me.

Meanwhile, the problem you're facing might be linked to an admin ajax error 500. I recommend contacting your hosting provider to examine the error logs.

May 30, 2024 at 8:47 am #15686701

amigosS

Hello, this is not exactly an error.
The issue is that when the plugin is activated, sometimes there are too many requests. But maybe it's caused by another plugin. I'll come back to you as soon as I have some news.

May 30, 2024 at 9:29 am #15686928

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Alright then, please let me know how it goes.

May 30, 2024 at 3:47 pm #15688812

amigosS

Hello, I think I'll close this ticket as I think the other issue is coming from something else. If I find something new, i'll open a new one.

Thanks a lot for the help