Category Template

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This topic contains 7 replies, has 2 voices.

Last updated by Itamar 2 months, 3 weeks ago.

Assisted by: Itamar.

Author	Posts
April 17, 2025 at 7:43 am #16942233
lordG	Background of the issue: I am trying to add translation to a category template. The issue can be seen on this page: hidden link. I expected to see a similar template to this page: hidden link. Symptoms: Instead of the expected translated template, I got an untranslated template: hidden link. Questions: Why is the category template not translating as expected? How can I ensure the category template is translated correctly?
April 17, 2025 at 11:11 am #16943560
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, Did you create this category template using Site Editor? If so, did you try translating the template, along with all the elements used there? https://wpml.org/documentation/getting-started-guide/translating-content-created-using-gutenberg-editor/#translate-templates
April 18, 2025 at 1:46 am #16946098
lordG	Hello Bruno, I created a category template using the Site Editor: hidden link. I’ve already tried translating the template via WPML → Translation Management: hidden link. However, the translation doesn’t work when I switch to another language.
April 20, 2025 at 8:02 pm #16950286
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I'll continue to help you with this issue. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
April 21, 2025 at 1:35 pm #16951933
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, It seems you are having one of the following known issue. https://wpml.org/errata/template-is-not-applied-to-translated-page/ Could you please try the suggested workaround and see if it resolves the issue for you? ** Important! Please make a full site backup (files and DB) before you proceed with those steps** Regards, Itamar.
April 22, 2025 at 1:04 am #16952929
lordG	Hello Itamar, Thank you for your response, and apologies for the delayed reply. I’ll try the suggested workaround and see if it resolves the issue. I’ll keep you updated if the problem persists. Regards, Lord
April 22, 2025 at 3:10 am #16952956
lordG	Hello Itamar, Unfortunately, the suggested workaround didn’t resolve the issue. Would you be able to assist further? I’ve already created a backup of the staging site and can provide you access.
April 23, 2025 at 2:07 pm #16960407
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for trying my suggestions. Sure, if you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.