[Resolved] checkout header missing

Hi,



Thank you for contacting WPML Support, I will be happy to help you.


In order to expedite handling your support requests, can you please share WPML support debug information from your site?

* To provide the debug information:

- Go to WPML -> Support, in there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire text box content and copy it.
- Go back to our support forum, find the debug information box, and paste it.
More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/

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To translate the strings you can go to WP-Admin -> WPML -> String translation, and in the table that shows up look for the string you want to translate and click the "+" sign under the respective language flag.

Please find more related information about the strings now showing up on WPML -> String translation on this link: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#translate-admin-and-settings-strings

Let me know if this is helpful for you,
Marsel

Hi Ardjan,

It is not related to the issue, but according to your debug info, the WP memory limit needs to be increased, WordPress uses 40Mb as default and the minimum requirements for WPML are 128 MB. (Kindly check this page: https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the line: /* That's all, stop editing! Happy publishing. */

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

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* For the string you don't find try following the documentation I shared before and it you have any questions let me know.

In order to check further the issue with the WooCommerce multistep and understand it better, I would need a temporary access to your website. I would need to access your site's WP-admin.

Please make a full backup of your site (files and database) and confirm it in your next reply.

Your next reply is set to private for you to provide the username and password details.

You can safely add your information into these fields.

Thanks,
Marsel

Hi,

Thanks for the update.

As I mentioned on my previous message the header is missing and the bottom of the "Cart" page Dutch is different form the one in English, could you check that the pages layout is set correctly? Please check video here: hidden link

- I noticed that you have the plugin "Loco Translate" installed, could you please tell me if you are using it for anything?

- Does the error related to the translation stuck: 88165297 continue?

Looking forward to your reply,
Marsel

Hi Ardjan,

I scanned Flatsome theme from WPML -> Theme and plugins localization page in order to show up all the strings related to Flatsome theme on the WPML -> Strings translation page:

Now to translate those strings, go to WPML -> String Translation page and selected the “flatsome” domain and search for the strings that you need translated.

- Regarding the issue with the "Cart" page layout could you please check that it is translated correctly and that it is being set correctly?

Regards,
Marsel

Hi Ardjan,

I'checked your website again and I noticed that on WPML -> String translation the strings from the plugin "Checkout Field Editor Pro" seem to show up for translation (please check image attached).

Also, I checked the "Checkout Field Editor Pro" settings page and could you tell me if the fields there are in Dutch by default or you are setting them like that (please check image attached about which fields I am talking about)?

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As for the header/footer issue could you please tell me how are you translating the "Cart" page? Please check our documentation on translating Flatsome theme:
https://wpml.org/documentation/theme-compatibility/create-multilingual-websites-using-flatsome-and-wpml/

Looking forward to your reply,
Marsel