Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing a WPML error notice in the troubleshooting page in both their production and test environments.
Solution:
If you're encountering similar issues, we recommend the following steps after ensuring you have a full site backup:
1) Access your database using a tool like PHPMyAdmin.
2) Navigate to the wp_options table (note that your table prefix may differ).
3) Locate and delete the option keys

icl_admin_messages

and

wpml_notices

.
4) Clear all types of caches on your site.

If this solution doesn't seem relevant to your issue, please feel free to open a new support ticket by visiting our WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 1 reply, has 2 voices.

Last updated by Bigul 1 year, 1 month ago.

Assisted by: Bigul.

Author Posts
November 20, 2023 at 4:08 pm #14879329

brunoP-18

Hi Bigul,

Thank you for all these steps. I did all of them and it seems that it worked.

Now I still have issues mentioned in the troubleshooting page:

- in PROD: hidden link

- in TST: hidden link

I don't really know what to do with that. Could you help me?

Thank you!

14874547-Screenshot_2023_11_20_at_12.44.19.png
November 20, 2023 at 4:21 pm #14879465

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hi Bruno,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

This message could be a stuck notice. Please try the following steps after a full site backup on your staging site and let us know your feedback.

1) Log in to your database using a tool like PHPMyAdmin
2) Open the wp_options table(maybe the table prefix will be different in your case)
3) Delete the following option keys
- icl_admin_messages
- wpml_notices
4) Clear all types of caches

--
Thanks!

Bigul