Skip to content Skip to sidebar

Home › Support › English Support › [Closed] Conditional logic in Gravity Forms confirmation doesn't work correctly

[Closed] Conditional logic in Gravity Forms confirmation doesn't work correctly

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
10:00 – 14:00 10:00 – 14:00 10:00 – 14:00 10:00 – 14:00 10:00 – 14:00 - -
16:00 – 20:00 16:00 – 20:00 16:00 – 20:00 16:00 – 20:00 16:00 – 20:00 - -

Supporter timezone: Asia/Jerusalem (GMT+03:00)

This topic contains 2 replies, has 2 voices.

Last updated by Itamar 1 year, 7 months ago.

Assisted by: Itamar.

Author Posts
September 4, 2024 at 2:06 pm #16141071

enrikB

<b>Background of the issue: </b>
I have conditional gravity form confirmations that are working fine in the original language of the form but not on the translated page (with translated form).

Yes, I have the latest versions of WPML (4.6.13) and Gravity Forms Multilingual (1.8.2). No https://wpml.org/errata/gravity-forms-conditional-logic-not-being-applied-correctly-to-translations/ this updated doesn't resolve the issue I am having.

<b>Symptoms: </b>
On the translated page with the translated form only the default confirmation (and in the wrong language) is shown: hidden link

On the original page with the original form different confirmation is shown depending on the selection made in the radio buttons: hidden link

<b>Questions: </b>
September 4, 2024 at 6:00 pm #16142239

Itamar
WPML Supporter since 02/2016

Languages: Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

We want to investigate this issue further.

However, it is not clear to me what is wrong on the hidden link.

Can you please attach a screenshot of what is missing and not translated?

Also, please give me access to your site and send me the link to the form in question (where I can edit it.)

If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.
September 12, 2024 at 5:52 pm #16173141

Itamar
WPML Supporter since 02/2016

Languages: Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi, and thanks for the access details.

Thanks for the detailed explanations of the problem.

Would it be correct to say that the problem is the following?

The translation of the conditions is not showing. What does show is the original language condition with the language code (FR) at the beginning.

Is this correct?

Thanks,
Itamar.

The topic ‘[Closed] Conditional logic in Gravity Forms confirmation doesn't work correctly’ is closed to new replies.