[Resolved] Conflict WooCommerce Lottery - Dokan Integration and WooCommerce Multilingual &

Hello,

Thank you for contacting WPML support team,

After checking our compatibility list : https://wpml.org/plugin/ , I wasn't able to locate wpgenie's plugins there,

This could indicate a compatibility/conflict issue between WCML (Woocommerce Multilangual) and WooCommerce Lottery.

Dokan is indeed listed as compatible but that doesn't mean we shouldn't test it further,

It seems you have a very specific environment set up in order to get to this kind of issue, to eliminate multiple scenarios, I'm not sure how these two plugins are working together, but it would really help to do the following tests before getting to the next step of debugging :

Please check if you are getting any errors or warnings related to WPML in the WordPress Debug log or Server Error Log while having this issue. May you need your hosting team's support to access the server error log file.

To enable WP debug log, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);

// Enable Debug logging to the /wp-content/debug.log file

define('WP_DEBUG_LOG', true);

// Disable display of errors and warnings which is recommended on a live site.

define('WP_DEBUG_DISPLAY', false);

@ini_set('display_errors',0);

Then try replicating the issue in 2 different scenarios :

1- Keep WCML enabled
2- Are you able to create the same product without using Dokan? if so, test it and see if the issue persists
3- Are you able to create another product (that is not from Lottery plugin) using Dokan?

The idea is to see if the issue is either coming from Lottery, Dokan or Both. At the same time logging any potential obvious errors.

Please let me know your findings,

Best,

Hello,

Thank you for the thorough testing in different scenarios and environment,

This is a case that requires further testing by our compatibility team, this is why in order to see if this issue is happening because of the configuration of your staging site, or just the combination of Dokan, Lottery & WPML we need to isolate the issue.

I’ve created a sandbox here: hidden link

I’ve already configured WPML in 2 languages (en / ru), and added All plugins except of Dokan and Lottery.

Please do the following:

- Open the Sandbox link mentioned above.
- Leave WPML plugins active.
- Download and activate Dokan and Lottery plugins.
- Create a page where you can add a lottery through Dokan's interface.
- Create a Lottery product type.
-> Does the issue replicate? Was the product type changed to Simple product?

If so, please send us the link where we can create a lottery product and track why it got changed.

Please note that we only need the theme/plugin and the related functionality, you don’t need to setup a entire website or clone your existing site.
https://wpml.org/faq/how-to-reproduce-issues-and-share-them-with-wpml-support/

Thank you so much for your collaboration and please let me know when it is done.

Best regards,

Hello,

That is strange indeed, at least we made sure that this is related to your specific website,

Here is how we could help in this case, I could escalate this to our 2nd tier team to do their own tests, I would like to ask for temporary access to your test site’s wp-admin and FTP to investigate the issue further.

Kindly provide me with a detailed list of steps on how to replicate the problem.

If necessary, I may need to replicate your site locally. To do this, I will temporarily install a plugin called “Duplicator” on your site, which will enable me to create a copy of your site and its content. Once the problem has been resolved, I will delete the local site. Please let me know if you agree to this.

It is important to note that you should back up your site and database before proceeding, and you can use a plugin like Duplicator for this purpose. Here’s a link to the plugin: http://wordpress.org/plugins/duplicator/

If you do not see the form below, please do not enter your credentials as they will be publicly exposed:

hidden link

For your privacy and security, please ensure that you make your reply a private one.

Best regards,

Hello again,

Yes, getting a copy instead of the main site is possible as long as the issue is replicating on the duplicate,

It is also worth replicating it under your local machine just in case, to test if the issue is server related,

In all cases, I'm likely to download a copy of your site if that's okay, or better, you can directly send us a copy if available below,

I have opened the necessary private field below to share your site and credentials securely,

Best,

Hello,

Unfortunately, this might take more time than expected, I had to escalate to our 2nd tier team as I wasn't able to detect any errors or differences between installations (Sandbox and your copy)

I will get back to you once I receive an update,

Best,