Home›Support›English Support›[Resolved] Conflicting with woocommerce add to cart quantity input and cart page quantity u
[Resolved] Conflicting with woocommerce add to cart quantity input and cart page quantity u
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing intermittent issues with the cart quantity not updating correctly on a WooCommerce site with Hebrew language set when the WPML Multilingual CMS plugin was active.
Solution: We recommended the client to: 1. Create a full backup of the site. 2. Update all outdated plugins and themes. 3. Update WPML plugins from the Plugins -> Add new -> Commercial tab. 4. Flush any cache memory. 5. Check for issues in WooCommerce -> WooCommerce Multilingual -> Status tab and fix them. 6. Use the Troubleshooting tool in WooCommerce -> WooCommerce Multilingual -> Settings tab. 7. Deactivate all plugins and activate a default WordPress theme. 8. Reactivate WPML plugins, WooCommerce, and WooCommerce Multilingual. 9. If the issue is resolved, reactivate the theme and other plugins one by one to identify the culprit. Additionally, we asked the client to: - Increase the WordPress memory limit to at least 128MB by adding the following code to the
- Check the WordPress memory limit in WPML -> Support. After following these steps, we updated the Woodmart core plugin to the latest version and left the site in a minimal setup. Since the issue could not be reproduced, we advised the client to reactivate the remaining plugins one by one to find the conflicting one.
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket in our support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
On our site we have set Hebrew language. The issue is when we try to add product to the cart by selecting the quantity for example I choose quantity like 4 or anything then sometimes it doesn't add with quantity which I selected it. This problem occurs sometimes not continuously.
We have run plugin conflict test and we have found this issue happens only when the WPML Multilingual CMS plugin is active. We have confirmed 3 times that is there any other thing conflicting and we can confirm that it is happening with the WPML Multilingual CMS plugin.
This also happens when we tries to update quantity in cart with quantity buttons sometimes the quantity doesn't update.
Remember this problem happens sometimes.
We have setup a staging site v5.creatpea.com you can check it here on this product hidden link
I kindly ask you to follow these steps to isolate the cause of the issue:
- Create a full backup of the site
- Update any outdated plugins or themes
- Go to Plugins -> Add new -> Commercial tab -> Update the WPML plugins
- Flush any cache memory that might exist
- Go to Woocommerce -> Woocommerce Multilingual -> Status tab -> Fix any issue that might appear
- Go to Woocommerce -> Woocommerce Multilingual -> Settings tab -> Troubleshooting link (bottom right) -> Select all options and click on the Start button -> Wait for the process to finish
- Deactivate all plugins, including the WPML ones
- Activate a default WordPress theme
- Activate the WPML plugins, Woocommerce and Woocommerce Multilingual
- If the issue disappeared start by activating the theme and then the rest of the plugins, one by one, until the issue appears again and you find the culprit
Could you tell me the results of the steps described above?
I have gone through your message again, and I can see that the issue happens in the original language, where WPML plugins don't make changes. So, I suspect that the cause of this issue might be a wrong configuration or a conflict with a third-party functionality (if, indeed, WPML is related).
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back up the site before providing us access. If we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
Hi there,
Thank you for sharing the access credentials
Before we continue I need to ask you to:
- Update all outdated plugins and themes that appear in this link: hidden link
- Flush all the cache memory
- Increase the WP memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:`
The plugins which are not updated I have deactivated them and checked the issue but it is still same so updating those plugin is not the issue and you can consider them as disconnected.
We are not able to activate the OTGS Installer plugin to update the WPML plugins. When we activate it we get the message that plugin activated successfully but it gets deactivated automatically.
Can you please look into it. Everything is updated on the site now and remember this issue happens sometimes I mean if you try to update cart quantity 5 to 10 times you will be able to see the issue
I have updated the Woodmart core plugin to the latest version and left the site in a minimal setup. I can't reproduce the issue now, which means that the cause of the issue is not on the active theme + plugins. Please start activating the rest of the plugins, one by one, until the issue appears again and you find the culprit.
Manage Cookie Consent
We use cookies to optimize our website and services. Your consent allows us to process data such as browsing behavior. Not consenting may affect some features.
Functional
Always active
Required for our website to operate and communicate correctly.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
We use these to analyze the statistics of our site. Collected information is completely anonymous.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
These cookies track your browsing to provide ads relevant to you.
