connect the automatic translation credits between the two copies of this site

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to find the migration code necessary for connecting automatic translation credits between two copies of their site. Additionally, they encountered issues with outdated WPML components and needed guidance as a beginner on how to proceed with updates and configurations.
Solution:
We advised the client to follow the documentation on automatic translation subscription for multiple sites, which can be found here: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/. We manually connected the two site environments for the client and updated the WPML plugin to the latest version to ensure all components were current. We also deactivated unnecessary WPML glue plugins that were not in use.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: ATE

This topic contains 26 replies, has 3 voices.

Last updated by Bobby 11 months, 1 week ago.

Assisted by: Bobby.

Author	Posts
August 27, 2024 at 6:15 am #16107398
patriciaB-16	here some screenshots
August 27, 2024 at 5:01 pm #16111540
patriciaB-16	pLease sent me the form again where I fill in IP adress and so on.
August 27, 2024 at 7:59 pm #16112134
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Yes, backup only is enough, that is for your protection whenever anybody from our team or any other team accesses your site. Private field reply enabled
August 28, 2024 at 7:06 am #16112829
patriciaB-16	An add on: it says the following: PML Update is Incomplete You are running updated wpml-cms-nav, wpml-media-translation, wpml-sticky-links and wpml-string-translation, but the following components are not updated: sitepress-multilingual-cms (required version: 4.6.8) Your site will not work as it should in this configuration Please update all components which you are using. For WPML components you can receive updates from your WPML.org account or automatically, after you register WPML. How can I solve this? I can´t download anything and I do not have this plug-in or what it is anywhere...
August 28, 2024 at 10:24 pm #16117244
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, That is the main WPML plugin and it is required in order for everything to work OK. Go to Plugins->Add new->Commercial tab->Check for updates and update to the latest versions available. Once that is finished, update me here -- or if you would like me to run it please give me the OK and I will do so. hidden link
August 29, 2024 at 5:55 am #16117499
patriciaB-16	Hi Bobby, if i search for commercial tab all kinds of strange plug-ins pop up. nothing I can relate to wpml. se attached. can you add that plug-in for me? thank you. I also have a different problem I am currently trying to fix (meanwhile). I can't update wordpress to 6.5.5 which I need for certain plug-ins. even some of wpml plug-ins. that is not related to the migration code problem is it?
August 30, 2024 at 6:11 am #16122889
patriciaB-16	Hi there, I still have the same problem. Did you find the time to check on everything? O already sent you all login details….i can’t update yoast if wpml is not working either…
September 2, 2024 at 5:28 pm #16133013
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, It is unnder Kommersiel tab at the top 🙂 However, I noticed an issue when trying to update WPML beyond a specific version due to how behind it was. I manually updated it for you and it is in the latest version available along with the rest of the plugin. Also, you don't need all the plugins WPML comes with, review the ones i deactivated as they are simply glue plugins to those not being used on the site.(feel free to delete them) Regarding the credits, please review them now the warning should be removed as well.
September 4, 2024 at 9:15 am #16139336
patriciaB-16	Hi Bobby, thank you so very much for your help. I have a new request or question about wpml and my site about something that is not working properly. Do I need to make a new request or can I just ask you (as you already worked om my case/site)?!
September 4, 2024 at 8:33 pm #16142671
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	You are welcome! Glad I was able to help. We try to keep each ticket to 1 issue, however, feel free to ask a new question and I will split it into its ticket if needed.
September 5, 2024 at 4:56 pm #16146079
patriciaB-16	Hi Bobby, I have a problem since quite some time that when I google my services there is the swedish url coming up: patriciabohlen.se but the text is in english. It should be the metadescription in swedish not english. I do firmly believe that is the reason why my ranking is so bad suddenly once i translated with wpml. related to this issue I originally had my main site in english .com (as I wanted to move abroad), but then changed it to swedish .se as I stayed in sweden. So the company managing all my website stuff said they changed my main language and site to .se in swedish. Realted to that when I first translated my website with wpml (before the above, before i changed my main language and domain), i accidently translated some pages wrong. instead from english to swedish and german, I translated from swedish to english and german. so wpml (i think) is not worling properly. I don´t know. I think. 1. could you check or let me know if there is a problem and if the translation mistake I made is the reason why in google my site comes up as in the attached picture? the second picture (i think) will show the mistake of the swedish/english translation of some pages as the media shows different original languages (flags). 2. is there any easy way to correct that mistake of having different original or main languages? I can´t really find out which ones are affected. maybe you can? i like google to show my .se domain with the swedish text. this was already there before I installed yoast seo plug in. New threads created by Bobby and linked to this one are listed below: https://wpml.org/forums/topic/split-connect-the-automatic-translation-credits-between-the-two-copies-of-this-site/
September 5, 2024 at 8:44 pm #16146854
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I believe I can already see the issue, however, I will split this into its own ticket in case it can help somebody else experiencing it as well and continue there.