If you're experiencing issues with the Automatic Translation connection in the ATE panel showing errors like 'There was a problem connecting to automatic translation. Please check your internet connection and try again in a few minutes,' and domains such as ate.otgs.work and accounts.wpml.org are not resolving, this might be due to DNS resolution errors.

We recommend contacting your hosting service provider to ensure that the following domains are whitelisted:<ul><li>wpml.org</li><li>cdn.wpml.org</li><li>api.wpml.org</li><li>api.toolset.com</li><li>cloudfront.net</li></ul>Additionally, check with your hosting provider about any potential network slowdowns or connectivity issues, particularly if you encounter a cURL error 28. This error typically indicates a timeout issue which might suggest a temporary slow-down between your server and WPML.org. For more information, please visit <a href=\'https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/\'>WPML connection issues documentation</a>. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at <a href=\'https://wpml.org/known-issues/\'>https://wpml.org/known-issues/</a>, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please <a href=\'https://wpml.org/forums/forum/english-support/\'>open a new support ticket</a>.

Connection error: Unable to get data from service. Detailed error: cURL error 28: Operation timed ou...

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Tagged: Not WPML issue

This topic contains 3 replies, has 1 voice.

Last updated by Tomas 2 weeks, 3 days ago.

Assisted by: Christopher Amirian.

Author	Posts
April 19, 2026 at 8:44 am #17978566
Tomas	Hi , I was checking my credits into wp dashboard from wpml and give it to me an error it is not posible to connect-.--- It is anoyimg ....
April 19, 2026 at 8:55 am #17978598
Tomas	credits dashboard cannot connect
April 19, 2026 at 11:12 am #17978689
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello, Welcome to WPML support. I checked your website and there is no blocking going on our side: hidden link Please contact your hosting service provider and ask them to whitelist the domains below: wpml.org cdn.wpml.org api.wpml.org api.toolset.com cloudfront.net After that please check with them regarding this error: wpml: cURL error 28: Operation timed out after 45009 milliseconds with 0 bytes received Usually the issue is, There was a temporary slow-down between your server and WPML.org Try again in a few minutes. If the issue persists, ask for assistance from your hosting provider. For more information: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ Thanks.
April 26, 2026 at 7:40 am #17995091
Tomas	Subject: ATE not connecting - ate.otgs.work and accounts.wpml.org DNS not resolving globally Message: Hello, I am experiencing issues with the Automatic Translation connection in the ATE panel. I get this error: "There was a problem connecting to automatic translation. Please check your internet connection and try again in a few minutes." After a deep investigation, I found the following: Environment: WPML Multilingual CMS: 4.9.2.1 Hosting: Webempresa (Spain) Cloudflare: Yes WordPress: 6.9.4 DNS resolution tests performed from both the server (PHP/cURL) and a Windows 11 client: DomainStatusapi.wpml.org✅ Resolves correctlyams.wpml.org✅ Resolves correctlycdn.wpml.org✅ Resolves correctlyapi.toolset.com✅ Resolves correctlyate.otgs.work❌ DNS_ERROR_RCODE_NAME_ERROR - Does not existaccounts.wpml.org❌ DNS_ERROR_RCODE_NAME_ERROR - Does not exist The domains ate.otgs.work and accounts.wpml.org cannot be resolved from any location — neither from the hosting server nor from a local Windows 11 machine. This confirms the issue is not related to hosting or firewall restrictions. Additionally, the ATE widget loads /?wpml-app=ate-widget which gets a 301 redirect to /es/ (our default language directory), causing a MIME type error in the browser: "Refused to execute script from 'hidden link' because its MIME type ('text/html') is not executable" Could you please confirm: Are ate.otgs.work and accounts.wpml.org deprecated or migrated to new domains? Is there a known issue with WPML 4.9.2.1 and the "Use directory for default language" setting causing the ATE widget 301 redirect? Thank you.
April 26, 2026 at 8:10 am #17995108
Tomas	it was ok