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[Resolved] Contact form 7 don't work

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with the Contact Form 7 plugin not working in the English version of their website, despite being correctly translated with WPML. The form is supposed to connect to the GetResponse Email Marketing System via the Bit Integrations plugin.
Solution:
We recommend taking the following steps to troubleshoot the issue:
1. Ensure you have a full backup of your website and database.
2. Update WordPress to the latest version and check if the issue persists.
3. Deactivate all plugins except for WPML, Contact Form 7, and the Contact Form 7 multilingual addon, then test the form again.
If the form works without the Bit Integrations plugin, it suggests that the issue may be with the Bit Integrations plugin, which is not on our compatibility list. In this case, we advise contacting the support for the Bit Integrations plugin. Additionally, plugin authors can join the WPML’s Go Global program to ensure compatibility.

If this solution does not seem relevant to your situation, please open a new support ticket in the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 reply, has 2 voices.

Last updated by Waqas Bin Hasan 1 year, 3 months ago.

Assisted by: Waqas Bin Hasan.

Author Posts
December 28, 2023 at 10:43 am #15134165

jaroslawS-11

I translate the website from PL to EN. The newsletter subscription form (Contact Form 7 plugin) does not work in the EN language version (PL version is OK). The form is translated correctly in WPML. The contact form connects via API to GesResponse Email Marketing System (hidden link) via the Bit Integrations plugin (https://wordpress.org/plugins/bit-integrations/)
December 28, 2023 at 12:07 pm #15134557

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

Before proceeding further, I'll recommend to try the following:

IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.

- Update WordPress to latest version and check for the issue.
- Deactivate all plugins except WPML, Contact Forms and Contact Forms multilingual addon and check for the issue.

If you're able to make it work without the Bit Integrations plugin then probably you need to contact with the said plugin support. Because this plugin isn't on our compatibility list.

Theme and plugin authors are welcome to join WPML’s Go Global program, which helps them make their code multilingual ready. Together with WPML’s compatibility team, they can test and confirm that their theme or plugin works with WPML. See https://wpml.org/documentation/support/go-global-program/ for details and you can refer your theme/plugin provider to this as well.

Regards.