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[Resolved] Credits

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is considering de-registering WPML from their website and is concerned about losing the accumulated translation credits.
Solution:
If you're considering de-registering WPML from your website, rest assured that you will not lose your translation credits. These credits will remain in your WPML.org account and can be reused if you decide to register WPML on the same or a different website in the future. For more details on how credits can be assigned or removed, please visit how to assign automatic translation credits to your sites. Additionally, when you remove a key from here, the credits assigned should automatically move back to your WPML.org account.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 8 months ago.

Assisted by: Mihai Apetrei.

Author Posts
August 30, 2024 at 2:41 pm #16125385

georgeC-33

Background of the issue:
I am trying to understand the implications of de-registering WPML from our website hidden link.

Symptoms:
No specific issue or error message mentioned.

Questions:
If we de-register WPML from our website, do we lose the credits we have?
August 30, 2024 at 8:34 pm #16126311

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

If you decide to de-register WPML from your website, you won't lose the translation credits that you've accumulated. The credits will remain in your WPML.org account and can be re-used if you decide to register WPML on the same website again or even on a different one.

You can also find out a bit more about how credits can be assigned/removed here:
https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

So, even when you remove a key from here (https://wpml.org/account/sites) that has credits assigned, those credits should be moved back to your WPML.org account automatically.

I hope this clarifies your concern!

Mihai Apetrei