[Closed] credits are available but unable to use and we tried all troubleshooting but nothing works

Hello there,

Since we don't have access, this will likely take a lot longer to solve, as we still are not sure what's causing this behavior and need to investigate. I ask you to please reconsider - we won't make any changes to your website's content, we'll only check its behavior and test a few solutions within WPML. You can check our policy here: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Let me know if you change your mind, so that I can activate the form for you to share access. Please don't share it publicly as a Forum message.

Now, for the issue itself:

1. Please go to WPML → Support → Troubleshooting, and send me your ATE UUID details. It's on a banner at the very top of the page;

2. Go to WPML → Support → ATE error logs and send me a screenshot of the first few errors;

3. Please go to WPML > Settings and temporarily change your translation engine, and try again. Let me know the results;

4. Finally, even though PTC is not your engine, please click on the "Provide context" button and follow the steps, under WPML > Translation Dashboard;

I'm waiting for your feedback.