This thread is resolved. Here is a description of the problem and solution.
Problem:
The client recently purchased the Multilingual CMS plan with 90,000 automatic translation credits but found that their account shows 0 available credits and only 48 credits assigned. They were unable to find or activate the included credits in their WPML account.
Solution:
1. We clarified that the site has already used 92,836 credits for translation, with the following assignments:
- 10,000 credits
- 24,736 credits
- 10,000 credits
- 45,264 credits
The client can view more about the translated content under WPML -> Translation dashboard -> Translation Tools tab.
2. We recommended increasing the WordPress memory limit to at least 128MB, as per our minimum requirements (https://wpml.org/home/minimum-requirements/). The client can add the following code to their wp-config.php file:
/* Memory Limit */<br />define('WP_MEMORY_LIMIT', '256M');This code should be added above the line /* That's all, stop editing! Happy blogging. */
The WordPress memory limit can also be verified in WPML -> Support.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
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Last updated by 1 month, 1 week ago.
Assisted by: Carlos Rojas.
