Credits disappeared

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Tagged: Credits

This topic contains 1 reply, has 2 voices.

Assisted by: Mihai Apetrei.

Author	Posts
October 13, 2024 at 8:21 pm #16283535
jan-nicolasV	Background of the issue: I was trying to ensure that the staging and production sites share credits successfully. During the process of migrating with keys, I seem to have lost about 50000+ credits. Symptoms: I lost about 50000+ credits during the migration process. Questions: How can I get the lost credits back?
October 14, 2024 at 7:59 pm #16287755
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and thank you for reaching out to report this. I found 52000 credits that were stuck in the old account. I moved them to your current WPML.org account (which currently had 18900 credits remaining). So now, you have a total of 70900 credits and you should see them here: https://wpml.org/account Mihai Apetrei
October 15, 2024 at 3:37 pm #16291738
jan-nicolasV	Thanks!