Credits unavailable

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: ATE

This topic contains 27 replies, has 0 voices.

Last updated by Kor 21 hours, 37 minutes ago.

Assisted by: Kor.

Author	Posts
January 9, 2026 at 10:37 am #17715550
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Our 2nd Tier Support is checking on this and I will come back to you once I've feedback.
January 9, 2026 at 3:51 pm #17716700
claudiaG-4	Please PAY ATTENTION I've had a terrible mess in some pages of the site. Some italian mixed with english products. I didn't do anyting and the only possibility, maybe, an intervention from you... After a while it seems solved... Thanks for check! Laura
January 9, 2026 at 3:54 pm #17716707
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your reply. Our 2nd Tier Support team is still investigating this issue, and I apologize for any inconvenience caused. We haven’t made any changes to your website yet, as we’re currently waiting for our ATE team to review the matter. However, if the issue happens again, please let me know and I will recheck with our 2nd Tier Support team.
January 10, 2026 at 7:28 am #17717740
claudiaG-4	Do you think it will take much longer? I gave you administrator access several days ago, I removed some security checks, and I don't want there to be any problems with the site. I hope you understand, I am the manager, and I don't want to cause any problems for the site... Do you have an idea of whether someone will work on the problem on Saturday and Sunday? Thanks for understand
January 10, 2026 at 7:40 am #17717747
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your message, and I completely understand your concern. I’m sorry for the delay and for any inconvenience this may have caused. To set the right expectation, our 2nd Tier team doesn’t usually work on weekends, so it’s unlikely that there will be progress on Saturday or Sunday. We expect to receive feedback from them on Monday, and I’ll update you as soon as I hear back. In the meantime, if you’re concerned about site security, you’re welcome to change the administrator credentials or re-enable any security measures you temporarily disabled. That won’t be a problem, and we can request access again if needed once we continue the investigation. Thank you for your patience and understanding. I’ll make sure to follow up promptly as soon as I have an update.
January 10, 2026 at 8:22 am #17717814
claudiaG-4	Ok, I will change the user till the day you will request again. Have a good day
January 12, 2026 at 12:51 pm #17721526
claudiaG-4	Please can you ckeck if finally I will have an answer? I changed again the user, can you check if it's ok?
January 12, 2026 at 12:54 pm #17721535
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I’ve reviewed the report, and it’s still pending a response from our developers. I’ve just sent them a follow-up message and hope to receive an update today or tomorrow.
January 12, 2026 at 2:37 pm #17722037
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've made the correct adjustments and could you please check?
January 12, 2026 at 3:09 pm #17722102
claudiaG-4	YES!!!! It seems working well... Can you suggest me a tutorial with all the things I can consider? Thanks
January 12, 2026 at 3:12 pm #17722111
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. The issue is on our server side, and there is nothing you can do about it. However, our 2nd Tier Support will investigate and try to prevent this from happening in the future.
January 12, 2026 at 3:27 pm #17722229
claudiaG-4	Sorry, I didn't explain myself clearly. I understand that the issue was a technical one and that it has now been resolved. I wanted a short course or tutorial on the new way to use WPML using credits. Because I had never used it before. Can I cancel the user? Is it all finished by your side?
January 12, 2026 at 3:32 pm #17722302
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Yes, please proceed with cancelling the user. You can also refer to this tutorial page to get started quickly: https://wpml.org/documentation/getting-started-guide/ It provides step-by-step guidance and should help you get up and running in a short time.