[Waiting for user confirmation] Critical issue: WPML variable products not working in secondary languages

Hi Adrien,

Sorry for the delay. I was away for a few days.

I have looked further into this issue, but I do not see the apparent reason for this.

I want to ask you about the possibility of replicating your site locally. I'll need to install a "Duplicator" plugin temporarily or the "All In One Migration" plugin on your site. This will allow me to create a copy of your site and your content.

Let me know how you feel about this.

Hello Adrien,

I would like to proceed with creating a copy of your staging site to investigate the issue further using local tools. If I’m unable to find a solution, this will also allow me to properly escalate the case to our team.

This process will not impact your live site in any way. Once the issue is resolved, the local copy will be deleted.

For more information, please refer to our support policy:
https://wpml.org/purchase/support-policy/

Hi Adrien,

I have investigated this further and found that the "Custom field _product_attributes configuration from the wpml-config.xml file was altered!" message appears in Woocommerce → WCML → Status. This indicates that the _product_attributes custom field has an incorrect translation setting, which led to this issue.

Then, in WPML → Settings → Custom XML Configuration tab, I found the following config:

<wpml-config>
  <custom-fields>
    <custom-field action="copy">_product_attributes</custom-field>
  </custom-fields>
</wpml-config>

The custom field should be set to Don't Translate.

To fix this, you need:

1. Change the config to

<wpml-config>
  <custom-fields>
    <custom-field action="ignore">_product_attributes</custom-field>
  </custom-fields>
</wpml-config>

Save

2. Go to the original product

3. Make a tiny change to it, for example, change the description (you can revert it then)

4. Update it

5. Complete the translation

This is needed to trigger updates to the translation.

But first, after updating the config to the correct field setting, you can try running the troubleshooting settings in WCML again. If this doesn't help, then the only way is to update the product to show translated variations.

Hello Adrien,

Thank you for your feedback.

Since these are custom attributes defined per product, there isn’t a global option to synchronize them automatically. You will need to re-run the translation for each affected product.

As an alternative, you can try the following approach:

* Make a small change to a group (in bulk mode) of products (for example, add and then category or tag)
* Update the products to trigger a “needs update” status for the translations
* Go to WPML → Translation Dashboard → Products
* Send them again for automatic translation

WPML should only translate the content that hasn’t been translated before. But I would test with a few products first.

Hello Adrien,

Thank you for the update. I hope the other issue gets resolved soon so you can continue working on the site without interruptions.

Have a great rest of the week!