[Resolved] Custom code not working

Hello again,

I'm sorry to hear that it didn't fix it,

Since it worked with the minimal environment (sandbox), I could hardly find a cause for this without having a closer look from your admin site.

I'm aware that you cannot share the access, that is why it is worth trying the following first:

Note: Please make sure to save a backup of your site before doing these changes.

1- Update WPML plugins
We recently published new updates for our plugins WPML, String translation... It could not necessarily fix the issue, but this could reset WPML tables and help to eliminate one probable cause of this.

2- Minimal Environment
This could also indicate that one plugin or your theme is conflicting with WPML, which could be tested by temporarely disabling your Theme and plugins and retest this theory in a minimal environment (simulate the same Sandbox Environment)

3- Recreate another form under a new page

Along with point 2, and on a new page: see if creating a whole new simple form (similar to the one you made under the sandbox) recreates the issue.

4- Run troubleshooting options again
Deleting WPML cache and synchronizing your forms could fix this, try this last.
Go to WPML > Support > Troubleshooting
Delete WPML Cache and select forms for synchronization.

If any of these options helped, I would really appreciate it if we could at least have access to a staging environment or a copy of the site that we could run locally.

I will open a private reply for your next reply in case you are able to share it.

Please let me know 🙂

Hello,

We truly understand the severity of the situation,

Here is a step by step of what I did to solve the issue : hidden link

However, our hands are really tied as we cannot do an effective comparison, and we cannot see anything wrong with the code nor a difference in configuration (referring to the Debug Information you previously shared).

The only thing that really could help is to test the points 2,3 and 4 of my previous reply. Please confirm that this was done.

Also, I will leave a comment to our developers to re-check your code and see if they missed anything.

Hello,

Thank again for the access and for your patience,

Several things got the attention of our developers that some might be related to this issue:

- The database supports uppercase characters for tables names - this is prone to issues.
- Pressidium drop-ins for mu-plugins
- Possible cache issues with CloudFlare
- Cron is disabled – not sure if it is properly set-up

=> We think that we have to get a database and test again locally, otherwise on the server perhaps it is best to test in minimal because there are some security plugins.

On a local environment, re-saving the translation fixed the issue, but this obviously is not working on your site.

I suggest to check with the minimal setup, turn off all caching – including the one from pressidium and all security plugins and test again.

Along with these changes, Please let me know if it is possible to have a copy of this staging site, in that case, I will open a private reply for you to share it.

We appreciate your cooperation and help to solve this issue! 🙂

Best,

Hello again,

We apologize for the inconvenience that this may have caused,

We found a fix for your issue, please refer to this video for a brief explanation : hidden link

All forms are in English (Language configuration), none of them are in Arabic and consequently the original forms aren't connected to translations.

In other words, we are overriding the form locale (the translation that you did) with the locale from language details (which is assigned as English), which is always English.

Initially, when we installed WPForms on our servers, WPML automatically detected the correct language, which fixed the issue.

But on your server, It didn't fix it this way. So you only have to manually edit the language of the form to match the language of the translated String (ARABIC)

I hope this made things clearer,

Have a good day!