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Supporter timezone: America/Los_Angeles (GMT-08:00)

This topic contains 7 replies, has 1 voice.

Last updated by emlynN 3 hours, 3 minutes ago.

Assisted by: Bobby.

Author Posts
January 23, 2026 at 4:06 pm #17757833

emlynN

Some Advanced Custom Fields have stopped saving on Welsh posts. If i provide Admin access can some take a look into it please?

January 23, 2026 at 4:41 pm #17757913

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

Can you please let me know which fields stopped working? And where are those set (in which field group) and where are they displayed (on which page, post, or custom post type)?

You mentioned that they "stop" working. Since when? Can you relate it to any change (update, migration, edit)?

I want to request temporary access (wp-admin and FTP) to your site to take a better look at the issue.
It would be better to use a testing site where the issue is replicated.

The information you will enter is private, which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I'll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site.
This will allow me to create a copy of your site and your content.
Once the problem is resolved, I will delete the local site.

**IMPORTANT**
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields.

Best Regards,
Otto

January 29, 2026 at 8:18 pm #17775151

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello Jon,

Thanks.

First, ensure that your Field Groups are set to 'Not translatable' in WPML > Settings > Post Type Translation:
https://wpml.org/forums/topic/wpml-acf-integration/

Then, you need to set the translation preference of the ACF custom fields as explained here:
https://wpml.org/documentation/related-projects/translate-sites-built-with-acf

It looks like you chose expert mode, and then each field is set to "don't translate".

As mentioned, first set the right translation status to the field group and then set the right settings for each group and field.

Best Regards,
Otto

February 2, 2026 at 10:11 am #17783134

emlynN

Hi

Thanks for the response.

Can you confirm if i should be using "Same fields across languages" and not Expert.

I have set ACF Field Groups to not translate (see attached)

Thanks
Jon

Screenshot 2026-02-02 100522.png
February 2, 2026 at 2:59 pm #17784446

emlynN

Hi

I just noticed that the English fields for date, area and time and in the wrong language groups.

See attached images. Note the "-cym" on the Welsh fields.

Can these be moved without affecting all existing published posts?

Not sure how this has happened

Thanks
Jon

ACF English Group.png
ACF Welsh Group.png
February 3, 2026 at 5:23 pm #17789203

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi Jon,

Otto is currently away on holidays, and I will continue support on your ticket. I am currently reviewing this and will update you shortly.

February 4, 2026 at 7:17 am #17790016

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi Jon,

The choice between Expert and "Same fields across languages" really comes down to the end goal, if you are simply planning on use these fields as they are in the translations and not having a more complex set up this is ("Same fields across languages") typically the way to go.

Regarding the other issue -- I can see what happened here.

When the ACF Field Groups were set to "translatable", you are essentially able to add a "translation" for each language, the moment they were switched to "not translatable" this was removed and the translations are now showing in the same screen as the default language.

Same behavior would happen if you were to remove WPML without clearing the data, you would see the pages listed twice for example. Homepage Homepage-EN

With that being said my recommendation is to do the following:

1. Remove the Duplicate from the secondary language
2. Add the translation to the defautl algnauige ACF Fields properly as shown in this documentation
https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/

Let me know your results, please.

February 5, 2026 at 10:49 am #17795517

emlynN

Hi.

I've set the translation to "Same fields across languages".

I've tried moving the Welsh fields from the English and English to Welsh, for example moving area_cym field to the English field group. It says it has moved but when i visit the field group again, the field is still there and hasn't moved.

Can you take a please if i provide Admin access?

Edit-Field-Group-“VolunteerPortal”-‹-Volunteer-Cardiff-—-WordPress-02-05-2026_10_48_AM.png