[Resolved] Deleting deactivated languages does not work

Hello,

Thanks for contacting us.

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

If the loading wheel is spinning indefinitely when you're trying to delete a language, it often indicates a problem with the website's backend processes

1. Increase Execution Time: The script might be timing out. Increase the PHP maximum execution time in your website's settings. This can often be done in the .htaccess file, php.ini file, or directly in WordPress if your hosting allows it.

2. Check for JavaScript Errors: Use your browser's developer tools (usually accessible by pressing F12) to check the console for JavaScript errors. If there are errors, they might point to the cause of the issue.

3. Inspect Network Activity: In the same developer tools, you can also monitor network activity to see if a specific request is failing. Look for any requests that do not complete or return an error.

4. Disable Caching Plugins: If you're using any caching plugins on your WordPress site, temporarily disable them as they can sometimes interfere with backend operations.

5. Server Resources: If your hosting server is under-resourced or experiencing high usage, it might not be able to complete the process. Check your hosting environment to ensure it has enough resources.

6. Deactivate non-WPML plugins for now: Please create a full website backup, then disable all the non-WPML plugins (leave just the WPML plugins active) and see if the issue is still happening.

Please let us know how things go.
Mateus

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) Please share a screen-recorded video while reproducing the issue.

Also, kindly check this guide. (https://wpml.org/faq/how-to-completely-remove-a-language-from-your-site/)

2) It's not related to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Best regards,
Osama

Hi,

Thanks for the video. The issue is caused by the taxonomies. Please activate the languages, make sure that all taxonomies are deleted, and delete the languages.

Please check the note in step 1 of this guide. (https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/#step-1-remove-the-secondary-languages-and-all-existing-translations)

Best regards,
Osama

Hi,

Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama