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[Resolved] Deregister existing Domain Key

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to de-register a domain key from WPML due to different subscriptions and the vendor being unreachable. The client needs guidance on how to facilitate the de-registration of the key/domain.
Solution:
We recommend confirming ownership of the domain by sending an email from an account associated with that domain, such as user@example.com, and providing proof of domain ownership. Once you have prepared this, please inform us about the domain in question and the previous WPML user who registered the domain. You can then submit your request to our admin team through the following form: https://wpml.org/home/contact-us/contact-form/

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or contact us directly at WPML support forum.

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This topic contains 3 replies, has 0 voices.

Last updated by Dražen 3 weeks, 1 day ago.

Assisted by: Dražen.

Author Posts
July 15, 2025 at 10:12 am #17237180
July 15, 2025 at 10:22 am #17237273

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

you have been inactive for some time, so chat was converted to ticket.

Can you please share more info on what is the domain in questions and from which account it should be removed?

Do you have access to that domain website and can confirm ownership of the domain?

Let me know and I will further check with our admin team.

Thanks,
Drazen
July 15, 2025 at 11:00 am #17237433

mazinA-2

Dear Team,

Thanks for the quick response,

The domain ownership resides with our organisation; however, the hosting is currently managed by a third-party vendor. At present, we are unable to reach this vendor to proceed with the decommissioning or transfer of the domain registration.

Can you provide guidance on how we may resolve this issue?

Regards,
July 15, 2025 at 11:04 am #17237439

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for getting back.

You will need to confirm ownership of domain, by sending an email from email account that has that domain email, for example user@example.com and providing some confirmation od ownership of domain.

Please let us know what domain is in questions and what previous WPML user registered domain.

You can do so and contact our admin team via next form, and they will be happy to help and consider your request:

- https://wpml.org/home/contact-us/contact-form/

Regards,
Drazen