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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client wants to disable the 'pay-as-you-go' option for WPML's automatic translation service and switch to prepaid credits but is unable to find the option to do so.
Solution:
1. To disable the 'pay-as-you-go' subscription, we recommend following the steps outlined in our documentation: How to stop paying as you go.
2. Once the 'pay-as-you-go' subscription is disabled, you can assign prepaid credits to your site by following the instructions in our documentation here: How to assign automatic translation credits to your sites.

If this solution doesn't look relevant, please open a new support ticket.

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 2 months ago.

Assisted by: Mihai Apetrei.

Author Posts
November 23, 2023 at 9:30 am #14905415

lauraP-35

We want to Disable pay-as-you-go and switch to pre-paid credits but can't find the way. We are following this instructions https://wpml.org/forums/topic/change-from-pay-as-you-go-to-prepaid/#post-13067975

We are in step 1. "Disable pay-as-you-go" --> we can't find the option to disable the pay-as-you-go

November 25, 2023 at 12:11 pm #14922319

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

You should be able to disable the "pay as you go" subscription by following the steps in our documentation below:
https://wpml.org/documentation/automatic-translation/how-to-sign-up-for-pay-as-you-go/#how-to-stop-paying-as-you-go

After that, you should be able to assign prepaid credits to your site as explained in our documentation below:
https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

Please let me know how things go.

Kind regards,
Mihai Apetrei