Can you please ask the developers to clear the glossary again. We took the CSV file that you provided and of the 2807 rows, 2600+ rows actually uploaded into the system. However upon further inspection the CSV file was incorrect as there are Chinese glossary items that are in English.
Please confirm when the glossary can be cleared again. We'd like it done as soon as possible.
Thanks in advance.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
Hello,
Our devs are deleting it 🙂 you should see it cleared in a few hours, though. I'm sorry it couldn't be faster.
By the way we're already testing the fix for the issues where the import and update is not working correctly it should be fixed for your site very soon (In a week, probably).
Thanks Alejandro,
We had issues connecting the credits from our hidden link and hidden link yesterday around this time, we eventually got it reconnected but I'm still seeing the glossary with 2600+ items in it. Did our connection of the two sites for the shared credits bring back the glossary?
Or was the action still pending from your dev team?
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
Hello,
We checked 3 times between yesterday and today and found out that the glossary entries were all deleted, we thought you had deleted them manually this time.
You mentioned that "... we eventually got it reconnected" what do you mean by that? they can only be disconnected if someone manually did it from your site, since we can at most connect them, never disconnect them :(.
At this point, can you please go to WPML > Support > Troubleshooting and send me the Automatic Translation ID, please so I can locate the correct place where you have your glossary, so we can delete it.
