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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to update WPML to version 4.6.10, but their site is still on version 4.6.9, and the auto-updater is not showing the new update.
Solution:
We recommend checking for updates manually by navigating to Plugins -> Add New -> Commercial -> Check for updates. This action refreshes the connection with WPML servers and should show any available updates. If this does not work, the client can manually download the latest version of WPML from their WPML account downloads page.

Please note that this solution might not be relevant if it's outdated or not applicable to your specific case. If after trying these steps you still need assistance, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Ilyes 1 year, 9 months ago.

Assisted by: Ilyes.

Author Posts
April 4, 2024 at 8:15 pm #15485754
April 4, 2024 at 9:56 pm #15485910

Ilyes
Supporter

Languages: English (English ) French (Français ) Arabic (العربية )

Timezone: Pacific/Easter (GMT-05:00)

Hello,

Thank you for contacting the support.

Usually newer versions are rolled out gradually that's why you may not see a notification at once. moreover, security updates/fixes are released with higher priorities and may trigger a timely notification.

This isn't an issue generally speaking. You can always check by going to Plugins -> Add New -> Commercial -> Check for updates. This refreshes the connection between your site and WPML servers and brings up any available update, which you can then update as needed.

Or you could download the newest versions from your WPML account manually : https://wpml.org/account/downloads/

Best regards.

April 5, 2024 at 8:53 am #15486927

Luca

Thank you. I was not aware of this possibility.