domain missing in WPML account dashboard

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	-

Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: Account Issues

This topic contains 52 replies, has 2 voices.

Last updated by Kor 1 year, 6 months ago.

Assisted by: Kor.

Author	Posts
November 15, 2023 at 2:16 pm #14809705
Rosevita Warda	Sorry, I did indeed miss this! It is in the dashboard (and I think I saw it also in WPML, but now cannot see it)
November 15, 2023 at 2:17 pm #14809741
Rosevita Warda	Here the image from dashboard of live hidden link
November 15, 2023 at 2:39 pm
November 20, 2023 at 2:13 pm #14877871
Rosevita Warda	Hi, unfortunately, the saga goes on... now it says it cannot connect to WPML on hidden link... very frustrating ...
November 20, 2023 at 2:26 pm #14878035
Rosevita Warda	I had also posted the following on the weekend, but apparently it not save it: On a subsite, hidden link it shows the error with languages not being mapped, although translations have been done a few weeks ago German >English. Then, the box attached appears. Not sure what it wants with hidden link, no such site exists? So, I am not sure what to answer here. New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/error-with-languages-not-being-mapped/
November 20, 2023 at 4:47 pm #14879701
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. I want to express my apologies for the ongoing problem. I have successfully registered the site hidden link with the correct sitekey. Could you please verify its status now? You can disregard the connection issue that appears on the troubleshooting page. I've also created a separate ticket for the "error with languages not being mapped" issue, which you can find here: https://wpml.org/forums/topic/error-with-languages-not-being-mapped/ . This will allow us to address and follow up on that particular issue more effectively. Regarding the WPML banner displayed, as shown in the attached screenshot, you can simply click on "Yes/This is only a copy..." to proceed.
November 22, 2023 at 6:25 pm #14901863
Rosevita Warda	Thank you for all your support, I very much appreciate it! We are by now weeks over our launch date, so thankful for every solution you provided! In the account profile, https://wpml.org/account/, I still only see hidden link twice, no hidden link. I think they share credits so I now gave credits to one of the URLs and hope this will be ok...
November 22, 2023 at 6:32 pm #14901887
Rosevita Warda	I just went into hidden link WPML translation manager, and it says I have 3958 credits left, although account profile shows 30.000 for one hidden link entry and 0 for the other. Why is this all so messy? Also, hidden link is missing most page translations (except for homepage, which our developer did automated this afternoon). Why does it say no translations in queue? Every little step is hard with this translation, this is not supposed to be like this. We just spent many thousand Euro to move the page from Cornerstone to WP-Bakery, because we were told the many problems were due to the editor and it would work with WP Bakery and Gutenberg. But it never ends... this has troubled us for over a year by now...
November 22, 2023 at 7:42 pm #14902287
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will recheck this with our management regarding the domain hidden link is still not displaying on your account. Based on my record here, your 30,000 credits are all here hidden link and you only have 3,958 hidden link I will come back to you once I have feedback. Sorry again for the inconvenience.
November 23, 2023 at 9:11 am #14905195
Rosevita Warda	Thank you, Kor! Much appreciated 🙂 It does have a banner at the bottom of hidden link, but as there is no distinction in my account, I did not know where to place the credits, and it is also not showing the 3958 correctly. For me it is ok if the right credit level is assigned to the correct account, then I can just keep feeding that, no matter how it is called.
November 23, 2023 at 11:29 am #14907131
Rosevita Warda	In hidden link I now get the message attached... is that ok? If so, how do I remove it (no button or x apparent to me)
November 23, 2023 at 7:08 pm #14911627
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for getting back to us. I want to extend my apologies for the ongoing issue. Our management is currently in the process of reviewing your account, and I'm confident that they will resolve this matter promptly on your behalf. Once the issue is resolved, you should be able to assign credits to your domain without any further problems. Regarding the banner, may I kindly ask you to go to WPML > Support > Troubleshooting and click on the "Force-enable WPML’s Advanced Translation Editor" button?
November 27, 2023 at 8:25 am #14927295
Rosevita Warda	Advanced Translation Editor was activated, hidden link still not available in Account overview... thank you very much for all your help!
November 27, 2023 at 9:09 am #14928019
Rosevita Warda	Account overview shows that hidden link has credites, translation manager on hidden link says there are 0 left 🙁
November 27, 2023 at 2:52 pm #14931651
Rosevita Warda	Our campaign has already been delayed over three weeks, because everything has to be proper translated to go live. Can this be prioritized, please?

The topic ‘[Closed] domain missing in WPML account dashboard’ is closed to new replies.