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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue with duplicate Avada post cards appearing on their website.
Solution:
1. We asked the client to provide the URL of the page where the duplicated post cards are visible.
2. Upon reviewing the provided URL, we advised the client to only create the post cards in the default language (NL) and then translate them to English (EN), instead of creating them in both languages.
3. We also instructed the client to manually re-establish the connections for the translations by following the steps outlined in our documentation. The client should identify each untranslated "Post Cards" and reattach them to the appropriate language, making sure to set the correct default language if necessary. Here is the documentation link for reference: https://wpml.org/faq/how-to-link-already-translated-pages/.

If this solution doesn't look relevant to your issue, please feel free to open a new support ticket with us here.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 19 replies, has 2 voices.

Last updated by Kor 1 year, 9 months ago.

Assisted by: Kor.

Author Posts
November 7, 2023 at 11:03 am #14746453

frisoV-2

I'm also seeing duplicate Avada post cards which shouldn't be there

November 7, 2023 at 11:11 am #14746533

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

May I know where can I see these duplicated post cards? Could you share the URL of the page in question here?

November 10, 2023 at 3:09 pm #14778479

frisoV-2

You can see it on any post card element on any layout page. For example:
hidden link

November 10, 2023 at 7:37 pm #14780125

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

It looks like you've created both versions of EN and NL here hidden link

Please only create the NL version and translate it to EN.

November 10, 2023 at 7:57 pm #14780175

frisoV-2

Well.. that's the issue.. I only created 1..

November 13, 2023 at 5:39 am #14785347

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response.

Could you please share more details about the actions you took that led to the appearance of duplicates? For instance, did this issue arise after you updated WPML, or did it occur following specific actions or clicks on WPML options? Providing this information will assist us in diagnosing and replicating the issue more effectively for troubleshooting purposes.

November 15, 2023 at 8:14 am #14805139

frisoV-2

I am so sorry, but I don't know.. I've updated WPML without working on the website the past couple months. Only this month have I actively worked on the website and started noticing it - and I contacted you not long after. But it might have the same cause as the duplicate media?

What's strange about these duplicates is that they seem to be translations - however, when I go to the post card librabry > and click 'english' at the top, they don't show up. But when I click 'all languages' they do show up. And they all seem to have been published at the exact same time.

Screenshot 2023-11-15 at 09.11.00.png
November 15, 2023 at 4:49 pm #14819053

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

I appreciate your response.

Regrettably, I must inform you that you will need to re-establish the connections for the translations manually by following the instructions provided at this link: https://wpml.org/faq/how-to-link-already-translated-pages/ .

Please identify each untranslated "Post Cards" and reattach them to the appropriate language, ensuring that you set the correct default language if necessary.

November 16, 2023 at 3:10 pm #14828291

frisoV-2

Okay I am seeing all kinds of issues now. I don't want duplicates at all - I just want translations with the WPML translation editor. I don't understand why these duplicates exist. I also see them in all of my layouts and it's messing with translations. I'm even seeing error messages.

Here:
Dutch (original) hidden link
English: hidden link

Error message: Warning: Invalid argument supplied for foreach() in /home/customer/www/staging13.worldmasterpianists.nl/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/query-filtering/class-wpml-query-parser.php on line 554

Not even the typography is correct in the English translation.

How can I get rid of all of these duplicates and just use the WPML translation editor? I need need a solution for ALL of these duplicates.

November 16, 2023 at 3:13 pm #14828297

frisoV-2

It seems the method you suggested has to do using the WordPress editor. But I only use the WPML translator. I am so confused as to why WPML seems to mess everything up...

November 17, 2023 at 10:27 am #14851045

frisoV-2

I tried removing the WP translation and re-doing it via the WPML translator - but the error is still occurring. WPML also adds a second page in the english translation even though this is only 1 post (weird!) --> hidden link
Then it also asked me to translate ACF field labels and instructions, which isn't necessary.
Still issues with the typography and more... This is starting to give me a headache..

November 17, 2023 at 4:46 pm #14865241
frisoV-2

Hello? Can someone please help with this? It's been 10 days since asking for help and this has still not been resolved. This website was supposed to go live today.

So today I deleted all the old translations and re-did them in the WPML translator, but layouts are still not shown correctly. I'm talking missing images, columns, wrong typography, incorrect links, broken conditional logic etc. Please check the original language at: hidden link and the English translation at hidden link

New threads created by Kor and linked to this one are listed below:

https://wpml.org/forums/topic/broken-pages-after-translating/

November 17, 2023 at 4:49 pm #14865245

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

This ticket is referring to the duplicated Avada post cards and it seems you're working on another issue. Our support policy allows us to take care of only one issue per ticket. Are you able to connect the Avada Post Cards using the method I shared here? https://wpml.org/forums/topic/duplicated-avada-post-cards/#post-14819053

November 17, 2023 at 4:56 pm #14865289

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

I have split the ticket here https://wpml.org/forums/topic/broken-pages-after-translating/ so that we could focus on the broken homepage issue after translation.

Please update me regarding the "Avada Post Cards" issue here.

November 17, 2023 at 5:06 pm #14865363

frisoV-2

Please just help! It's been 10 days! All of these issues are the same issue. WPML is duplicating things. I tried removing the translations of everything and now my entire website is down.

Screenshot 2023-11-17 at 18.04.25.png