This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing an issue where the same footer is showing in both English and Hebrew on their Elementor-based website, despite following the documentation.
Solution: We resolved the issue by taking the following steps: 1. We activated the WPML String Translation plugin. 2. We opened the default language Footer template in Edit mode and noticed that the English footer was set as a Duplicate. 3. We then opened the secondary language footer in Edit mode and clicked the
Translate Independently
button. 4. We made a minor change in the default language footer title, opened the translated footer in the WPML Translation Editor, and translated a few strings.
We recommend that the client translates the complete footer into the English language to resolve the issue.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Hi the issue im facing right now that my site is on elementor and I have create footer for both language hebrew and english the issue is when I'm enabling the footer on engish its calling in the hebrew as well means 1 footer showing on both language I follow the documentation I did everything right but still having this issue
Thank you for contacting WPML Support. I visited your site and I can see the Hebrew language footer in both languages. Could you please follow the below steps and see if this resolves your issue:
1. Please take a backup of your site first for safety reasons.
2. The current WP Memory Limit on your site is 40MB. The WP memory limit needs to be increased, it's different from PHP memory. PHP memory is fine but WordPress uses 40MB as default in your site. The minimum requirements for WPML are 128MB: https://wpml.org/home/minimum-requirements/
Please add this to the top of wp-config.php to increase WP memory:
Thanks for trying the above steps. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.
Your next answer will be private, meaning only you and I can access it.
=== Please backup your database and website ===
✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.
Thanks for providing the login details. I’ve followed the below steps to fix this issue:
1. Activated the WPML String Translation plugin.
2. Opened the default language Footer template in Edit mode: hidden link and found out that the English footer was set as Duplicate of it as you can see in the attached screenshot.
3. Opened the secondary language footer in Edit mode and pressed the “Translate Independently” button to translate it independently.
4. After that made a small change in the default language footer title, opened up the translated footer in WPML Translation Editor and translated a few strings that show correctly at the front end.
So, please translate the complete footer into English language and I hope it will solve your issue.
