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This topic contains 22 replies, has 1 voice.

Last updated by Lauren 2 months ago.

Assisted by: Lauren.

Author Posts
May 1, 2025 at 1:36 pm #16986656

Lauren
WPML Supporter since 10/2015

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Have you tested as I requested in your site with French as the default language? You say it only happens in English, which I can't reproduce but I can see in your screncast. But we need to also test in French with WPML deactivated to see if it is due to French being a second language, or just as French in general. I've been requesting this test for some time, and we will need you to test that to confirm if this is related to WPML or not. To me, it seems related to Siteground and I would follow their suggestions disable/enable or change the minify CSS settings.

May 6, 2025 at 2:10 pm #17002185

ronaldT-5

>Have you tested as I requested in your site with French as the default language?<

I'm currently doing so in your sandbox, but I'm having issues with Elementor. It won't allow me to edit the right column and add a 2% right margin. The Edit icon is missing for that column. I just contacted Elementor. You don't mind if I relay the sandbox link to them for review?

>You say it only happens in English, which I can't reproduce but I can see in your screncast. <

I said it only happens in French.

>But we need to also test in French with WPML deactivated to see if it is due to French being a second language, or just as French in general.<

I doubt it is due to the language itself, but who knows???

>To me, it seems related to Siteground and I would follow their suggestions disable/enable or change the minify CSS settings.<

I tried it all, but it makes no difference. The conflict is about not being able to load the translated pages without resorting to Safe mode.

May 6, 2025 at 4:59 pm #17002944

ronaldT-5

Elementor needs to log in to the sandbox, but requires the credentials (that I do not have)

May 6, 2025 at 7:06 pm #17003332

Lauren
WPML Supporter since 10/2015

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

In your previous reply you mentioned "The conflict is about not being able to load the translated pages without resorting to Safe mode." - I thought the issue we were addressing here was due to the number of lines of text. Is this a separate issue? Are you seeing this on your live site, your staging site, or the test site that I set up? Please explain this part in more detail.

IN regards to Elementor, do you mean that you need the Pro version installed? If so, I can set that up now.

May 6, 2025 at 7:25 pm #17003390

ronaldT-5

Yes, it is a separate issue, but the host is looking into. Disabling their optimizers avoids the issue. It is happening upon trying to load the translated pages into Elementor. No issues on the English pages.

I don't need if the pro version is necessary. For now, they need the credentials for logging into the sandbox via the link you provided.

May 6, 2025 at 7:56 pm #17003447

Lauren
WPML Supporter since 10/2015

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Here's the link to login to the test site:
hidden link

Feel free to add a user account for them to login as well if needed.

May 6, 2025 at 8:04 pm #17003455

ronaldT-5

Sorry, I didn't think about adding them as a new user.

Your link above doesn't include my test page for whatever reason.

Screenshot 2025-05-06 at 4.03.16 PM.jpg
May 6, 2025 at 9:27 pm #17003681

Lauren
WPML Supporter since 10/2015

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

I have not made any changes or edits to the test site. What is the name of your test page?

May 6, 2025 at 9:43 pm #17003754

ronaldT-5

Ronald Test Page

May 7, 2025 at 12:09 am #17003934

ronaldT-5

Turns out the issue I was having with Elementor is a real bug that will be reported to the developers.

I need to add more content to fully test it. So far, it is not behaving the exact same way.

May 7, 2025 at 2:09 pm #17007058

Lauren
WPML Supporter since 10/2015

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

I can see your test page in the screenshot that you shared as well as on the backend of the site. Since the issue is being escalated to Elementor, it seems to be an Elementor issue. If that is the case, we can close this ticket, and if you run into an issue specific to WPML, please feel free to open up a new chat anytime and we will be happy to help.

May 7, 2025 at 2:52 pm #17007257

ronaldT-5

I do not know yet as I only tackling the second paragraph issue with Elementor. It has been escalated to 2nd tier after struggling to prove him the issue. He too could not replicate it simply because he didn't do the same as me.

I need to add more paragraphs to show you the discrepancy with 6 lines of text in live site. Time is lacking as a business owner.

May 7, 2025 at 5:34 pm #17008240

ronaldT-5

Bear with me...

May 7, 2025 at 9:31 pm #17008970

Lauren
WPML Supporter since 10/2015

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Sure no problem, once you can show us that the issue only happens when WPML is active, then we can escalate if needed to our compatiblity team. If Elementor can reproduce it without WPML, then likely it is something on their end. Just let me know what they find out.

May 8, 2025 at 12:13 am #17009189

ronaldT-5

Elementor told me weeks ago, after logging in and inspecting the situation that the issue (you and I are specifically involved in) has nothing to do with Elementor, but likely due to WPML modifying their code. I suspect they are right.

At some point I thought the other issues played a role, but no. No correlation found.

I'm adding text to the sandbox now.