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[Escalated to WPML Developers team] Error 524 with WPML and Cloudflare when editing elementor

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This topic contains 28 replies, has 2 voices.

Last updated by eliezerb 3 years, 1 month ago.

Assisted by: Bruno Kos.

Author Posts
May 17, 2022 at 4:04 am #11233995

eliezerb

I had to change the query because we have a different DB prefix, but I don't know if it did anything? There was an error the SECOND time I tried to run it though, so I think it must have worked the first time. Anyway, I tried saving again after running that query and it did not work.

If you make the next reply private I can send the PHPMyAdmin login information.
May 17, 2022 at 5:57 am #11234247

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

I marked your next reply as private so that you can safely add credentials.
May 17, 2022 at 8:31 pm
May 18, 2022 at 6:37 am #11243541

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I checked database, index is there.

And then I tried saving the page - seems to be working?
hidden link

I tried this:
hidden link

Regards,
Bruno Kos
May 18, 2022 at 9:01 pm #11250825

eliezerb

Hey Bruno,

Yes, as mentioned, that began working and I was able to save certain pages after we fixed the WPML Media issue. This is the second issue, which has to do with WPML itself conflicting with Yoast SEO. Try save the homepage, for example, with WPML and WPML SEO disabled (Make sure Yoast is enabled). Then try saving the homepage with WPML and WPML SEO enabled (Make sure Yoast is still enabled) and you won't be able to do so.
May 19, 2022 at 7:56 am #11253081

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I see - I don't think it is about WPML SEO, but the amount of content that needs to be synchronized, SEO also adds some items that need to be synchronized such as title or description, possibly that's why it fails.

Let me check with our 2nd tier in there is anything else we can try before developers find a permanent solution for this.

Regards,
Bruno Kos
May 20, 2022 at 12:42 pm #11266351

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

What if you try:

define( 'WPML_TRANSLATION_AUTO_UPDATE_ENABLED', false );

so add this to wp-config.php, does it help?

Other than that we are our of ideas at this point. You could also delete these duplicates then and use this https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/#using-the-default-language-as-a-fallback-for-untranslated-content, as it will show the same content in all the duplicates then, but without these really being there in database.

While if you need to translate it into specific language, you can do it then afterwards.

Regards,
Bruno Kos
May 27, 2022 at 5:36 am #11322429

eliezerb

Unfortunately that doesn't work...

Are you sure it's about the amount of data to copy when the SEO data is there too? Strangely, when the plugin is enabled, even on Elementor page load the Elementor update button is green and says update: hidden link. With the plugin disabled, the button is grey and it knows it is already up to date. Yet nothing is being copied on page load, so it seems there is some other issue?

June 14, 2022 at 12:58 am #11453043

eliezerb

Hey. I just wanted to follow up on my last message. Any update?
June 14, 2022 at 11:26 am #11457415

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

There are news on the matter - I would have updated here if there were.

Regards,
Bruno Kos
June 14, 2022 at 8:11 pm #11461361

eliezerb

Oh, I see. Ok, is the level 2 team still looking into it?
June 15, 2022 at 7:05 am #11463787

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

This is now in developers' queue since apart from various workarounds we suggested - all suggested by our 2nd tier - we have exhausted all the possible options before development work is done to reduce these queries and saving time.

But when will that happen is impossible to tell.

Regards,
Bruno Kos
June 15, 2022 at 8:32 pm #11470681

eliezerb

Oh, ok, that's great, but I just want to clarify, the issue I noticed doesn't point to something else besides too many queries? Here is what I noticed again:

When the plugin is enabled, even on Elementor page load the Elementor update button is green and says update: hidden link. With the plugin disabled, the button is grey and it knows it is already up to date. Yet nothing is being copied on page load, so it seems there is some other issue apart from being too much data to copy?
June 16, 2022 at 6:06 am #11472803

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

There is really nothing I can add to this, we've exhausted all the options and workarounds before developers work on this.

Regards,
Bruno Kos
June 16, 2022 at 10:06 pm #11480435

eliezerb

Ok..