[Resolved] Error "There has been a critical error on this website" when activating WPML

Hi there.

Before your ticket is assigned to one of my colleagues, I will try to help.

Can you please enable the WordPress debug log and recreate the issue to see if you are getting a longer error message that is more specific (not sure if this debug mode was enabled that created the debug log that you mentioned about)?

This will allow us to see if any PHP errors are being produced.

More Info: https://codex.wordpress.org/Debugging_in_WordPress

In order to do that, edit the wp-config.php file inside your WordPress directory and insert the following lines:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Now please reproduce the issue once again.

Locate the debug log in: /wp-content/debug.log

Paste the content (if any) on a site like pastebin.com and then share the link here with us (only you and us will see the URL you are sharing).

We will be waiting for your response.

Kind regards,
Mihai Apetrei

Hi Dimitris,

Thank you for the details. This may be related to the following tickets. So please make sure you are using the latest version of plugins and theme. If not, please upgrade to the latest versions after a full site backup{mandatory} and check whether the bug is existing or not.

https://wpml.org/forums/topic/fatal-error-uncaught-error-class-wpml_elementor_module_with_items/

https://wpml.org/forums/topic/uncaught-error-class-wpml_elementor_module_with_items-not-found/

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Thanks!

Bigul

Hi Dimitris,

Thank you for the updates. To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/

Please deactivate the AnyWhere Elementor plugin after a full site backup and activate WPML after that. Then make sure the issue is existing or not.

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Thanks!

Bigul

Hi Dimitris,

Thank you for the updates. Please fill the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

Also, please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. So we can troubleshoot the bug without affecting your live site.

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Thanks!

Bigul

Hello Dimitris,
Thanks for correcting the credentials. It works.

When I noticed that the WPML plugin was removed from your site, I attempted to reinstall it for further debugging. However, after some time, an "expired link" message popped up, which can occasionally occur due to the large size of the plugin file. Subsequently, I tried using the "OTGS Installer" plugin to install the WPML plugin, but upon activating the OTGS Installer, a Fatal error was triggered on the site.

While checking the Debug log, I found that a PHP extension, which is "SimpleXML"(hidden link) is not active on the server. In order to make the plugin work, this extension is required.

I kindly request you reach out to the hosting support and ask them to enable the SimpleXML extension for your site. The Fatal error will be resolved right after that.

Since I don't have the authority to change file names through FTP, I can't disable the plugin, which is why the fatal error persists in the backend. if you want to access the backend, please navigate to "/wp-content/plugins" using the file manager and rename the "otgs-installer-plugin" to "otgs-installer-plugin.dis". After the SimpleXML extension is installed, you can remove the ".dis" from the plugin folder's name.

Please let me know the update. I will be happy to help if you need further assistance in this matter.

Best Regards,
Prosenjit