[Escalated to WPML Developers team] Error when viewing WC subscription related orders

Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with first debugging steps or if I can perhaps help with the issue quickly.

Please be sure to make a full backup of your site and database.

Then, go to WPML -> Support -> Troubleshooting.

Look for 'Clean up' and click the following:
- Synchronize posts taxonomies
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Synchronize local job IDs
- Fix Terms count
- Fix post assignment for translations

After these steps are you still seeing the error?

Hello,

Thank you for the updates. Maybe you are facing this issue because of compatibility conflicts. So to make sure if possible, please do the following steps.

a) Backup your site first[Mandatory]
b) Switch for a moment to a WordPress default theme like 2023
c) Deactivate all the plugins that are not related to WPML, except the required plugins like WooCommerce to reproduce the issue
d) Then check whether the issue exists or not
e) If the issue is gone, activate the plugins as a group of three or four to find which one has an interaction issue
f) Switch back to the original theme of the site

If you have a staging site(a clone copy of the live), you can try these steps there. It will help to troubleshoot the bug without affecting the live site.

--
Thanks!

Bigul

Hi Jan,

Thank you for the updates. Please share the following details for tracking this issue.

1) Let us know the exact steps to reproduce the issue on your site

2) Fill the private details fields(including FTP details) after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information-sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

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Thanks!

Bigul

Hi Jan,

Thank you for the details and login information. I can reproduce the issue and the same error is logged after enabling the WordPress Debug mode.

This requires more testing. Please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. So we can troubleshoot the issue without affecting your sites.

--
Thanks!

Bigul

Hi Jan,

Thank you for the permission. I made a copy of the site using the Duplicator Pro plugin. Because the Duplicator free version was showing a *Host Build Interrupt* error. Please check the attached image for more details.

We will debug it further locally and get back to you as early as possible. Please wait.

--
Thanks!

Bigul

Hi Jan,

Have you changed the password of the staging site - hidden link. We are unable to log in now. Please check. Enabling the private option for the next reply.

--
Thanks!

Bigul

Hi Jan,

The error is escalated to our developer for further debugging and fixing. But we have a workaround for this bug. Please try the following steps after a full site backup and let us know your feedback.

1) Go to *wp-content/plugins/woocommerce-subscriptions/vendor/woocommerce/subscriptions-core/includes/* folder
2) Open *wcs-helper-functions.php* file for edit
3) Scroll down to the line 64
4) Make the following changes and save the file

From

function wcs_get_edit_post_link( $post_id ) {
	$object = wc_get_order( $post_id ); // works for both WC Order and WC Subscription objects.

	if ( ! $object || ! in_array( $object->get_type(), array( 'shop_order', 'shop_subscription' ), true ) ) {
		return;
	}

	return apply_filters( 'get_edit_post_link', $object->get_edit_order_url(), $post_id, '' );
}

To

function wcs_get_edit_post_link( $post_id ) {
	if ($post_id instanceof('WC_Subscription')){
		$post_id = $post_id->id;
		}
	$object = wc_get_order( $post_id ); // works for both WC Order and WC Subscription objects.

	if ( ! $object || ! in_array( $object->get_type(), array( 'shop_order', 'shop_subscription' ), true ) ) {
		return;
	}

	return apply_filters( 'get_edit_post_link', $object->get_edit_order_url(), $post_id, '' );
}

We will get back to you soon when we have an update from our developers. Please wait.

--
Thanks!

Bigul