Fatal error after going live

This thread is resolved. Here is a description of the problem and solution.

Problem:
After going live, the WordPress backend is not working, and renaming the WPML plugin folder is necessary to gain access due to a fatal error.
Solution:
If you're experiencing this issue, we recommend that you first create a full backup of your website. Then, you should delete the option named

WPML(logs)

from the

wp_options

table in your database. This action has been confirmed by our developers to resolve the issue and allow WPML to run smoothly.

If this solution does not apply to your situation, or if it seems outdated, please check the related known issues and verify that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket with us for further assistance. You can do so at our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

No supporters are available to work today on this forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Tagged: Bug

This topic contains 5 replies, has 2 voices.

Last updated by Lucas Vidal de Andrade 1 month, 2 weeks ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
September 24, 2024 at 2:22 pm
marcS-52	Background of the issue: After going live the WP backend is not working anymore. I have to rename the WPML plugin folder to get access, otherwise I get a fatal error... Symptoms: Fatal error Questions: How to fix this error?
September 24, 2024 at 2:50 pm
September 24, 2024 at 2:52 pm #16215713
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I've enabled the private field, so you can share the package. Here are the detailed instructions: https://wpml.org/pt-br/faq/provide-supporters-copy-site/ You can upload the All In One WP Migration file. Don't forget to make the file available.
September 24, 2024 at 3:04 pm
September 24, 2024 at 5:14 pm #16216843
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I was able to fix the error in the copy of your website. It seems there were corrupt entries in the Database. Please make a full website backup and follow these steps: 1. Disable all plugins; 2. Change to a default theme; 3. Install and activate WPML from scratch (you should see an error, like before); 4. Log in to your DB Adminer and run the following query: DELETE FROM wp_options WHERE option_name LIKE '_wpml_%' OR option_name LIKE 'icl_%'; Please note that the prefix "wp_" might be different in your specific installation, so please replace it if necessary. That should reset the WPML options and make it work 🙂 Let me know how it goes or if that's too advanced for you.
September 25, 2024 at 1:29 pm #16220672
marcS-52	Hi Lucas, after following your instructions the website first worked. But when clicking on WPML on left menu, the critical error is back. Can you send me a backup of your fixed version?
September 25, 2024 at 2:33 pm #16221196
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	I checked further, and the same happened here. It's also not working in my copy. I've sent your ticket to our development team, so they can take a better look into it and find a solution. I'll be back as soon as I hear from them. Thanks for your patience.
September 26, 2024 at 5:30 pm #16226950
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I got feedback from our devs. Please make a full website backup and delete the option named "WPML(logs)" from wp_options. After that, they were able to confirm that WPML is up and running. Let me know your results.