Fatal error: Uncaught Error: Call to undefined function simplexml_load_file() in

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an error after installing and activating the otgs-installer-plugin, which results in a PHP fatal error with a stack trace pointing to

/var/www/html/wordpress/wp-content/plugins/otgs-installer-plugin/vendor/otgs/installer/includes/class-wp-installer.php

on line 886.

Solution:
We recommend reviewing the following documentation and trying the workaround provided:

PHP 7+ Possible Issues with simplexml

Please let us know your results.

If this solution doesn't look relevant, please open a new support ticket here.

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Tagged: Known issue

This topic contains 1 reply, has 2 voices.

Last updated by Bobby 1 year, 5 months ago.

Assisted by: Bobby.

Author	Posts
January 23, 2024 at 9:28 pm #15218998
secretaria-nacionald	We install and activate the otgs-installer-plugin and get the following error message in /var/www/html/wordpress/wp-content/plugins/otgs-installer-plugin/vendor/otgs/installer/includes/class-wp-installer.php:886 Stack trace: #0 /var/www/html/wordpress/wp-content/plugins/otgs-installer-plugin/vendor/otgs/installer/includes/class-wp-installer.php(106): WP_Installer->load_repositories_list() #1 /var/www/html/wordpress/wp-content/plugins/otgs-installer-plugin/vendor/otgs/installer/includes/class-wp-installer.php(87): WP_Installer->__construct() #2 /var/www/html/wordpress/wp-content/plugins/otgs-installer-plugin/vendor/otgs/installer/includes/functions-core.php(6): WP_Installer::instance() #3 /var/www/html/wordpress/wp-content/plugins/otgs-installer-plugin/vendor/otgs/installer/installer.php(15): WP_Installer() #4 /var/www/html/wordpress/wp-content/plugins/otgs-installer-plugin/vendor/otgs/installer/loader.php(228): include_once('...') #5 /var/www/html/wordpress/wp-includes/class-wp-hook.php(324): wpml_installer_instance_delegator() #6 /var/www/html/wordpress/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #7 /var/www/html/wordpress/wp-includes/plugin.php(517): WP_Hook->do_action() #8 /var/www/html/wordpress/wp-settings.php(621): do_action() #9 /var/www/html/wordpress/wp-config.php(98): require_once('...') #10 /var/www/html/wordpress/wp-load.php(50): require_once('...') #11 /var/www/html/wordpress/wp-admin/admin.php(34): require_once('...') #12 /var/www/html/wordpress/wp-admin/plugins.php(10): require_once('...') #13 {main} thrown in /var/www/html/wordpress/wp-content/plugins/otgs-installer-plugin/vendor/otgs/installer/includes/class-wp-installer.php on line 886 Here are the server and wordpress features == Server Environment == Operating System: Linux Software: nginx/1.18.0 MySQL version: (Ubuntu) v8.0.35 PHP Version: 8.3.1 PHP Memory Limit: 256M PHP Max Input Vars: 1000 PHP Max Post Size: 2000M GD Installed: No ZIP Installed: Yes Write Permissions: All right Elementor Library: Connected == WordPress Environment == Version: 6.4.2 Theme: FinBuzz (RadiusTheme ) Plugins: Elementor Pro. RT Framework, Fluent Forms, etc WP Multisite: No Max Upload Size: 20 MB Memory limit: 256M Max Memory limit: 256M Permalink Structure: Plain
January 24, 2024 at 12:04 am #15219280
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi, Please review the following documentation and try the workaround https://wpml.org/errata/php-7-possible-issues-simplexml/ Let me know your results, please.