featured products disappeared on frontpage translations

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This topic is split from https://wpml.org/forums/topic/images-not-synchronizing-featured-products-disappeared-in-translations/

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: Bug

This topic contains 4 replies, has 0 voices.

Last updated by Kor 1 week, 1 day ago.

Assisted by: Kor.

Author	Posts
March 10, 2025 at 8:37 am #16794867
jensK-16	URGENT: Also all content from ALL category pages english language has disappeared: Danish page: hidden link English: hidden link Are you working on this at all?? Nothing seems to happen.
March 10, 2025 at 8:54 am #16795001
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'm working on the backup site you shared with me hidden link . I do have some feedback from our 2nd Tier Support and I'm checking on this further.
March 10, 2025 at 10:43 am #16795717
jensK-16	OK thanks - problem is the same on backup site of course: hidden link
March 11, 2025 at 1:17 am #16799048
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Our 2nd Tier Support mentioned that "product_visibility" should not be translated and could be causing the issue with the missing products on the "Selected Products" or "Featured Products" section. They also suggested that we remove the "product_visibility" translations from the icl_translations table. Are you able to provide access to the server database (PHPMyadmin)? Or could you backup and try to remove these translations from the icl_translations database table?
March 11, 2025 at 1:18 pm #16801906
jensK-16	That is very very unlikely to be the solution. I repeat: 1. there have been no problem at all until now. 2. We have not changed the way we translate the products for very long time 3. Problem arose immediately after running the routine recommended from WPML support earlier described. Please base your solution on that info - looking forward to positive news from you.
March 12, 2025 at 11:06 am #16806586
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. These steps were provided by our 2nd Tier Support team. May I have your permission to install the PHPMyAdmin plugin on your website? I need access to the database in order to follow the instructions they’ve given. If the issue continues, I will request further assistance from them.
March 12, 2025 at 12:38 pm #16807007
jensK-16	Yes that is OK
March 13, 2025 at 7:51 am #16810078
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you grant access to your server database? PHPmyadmin plugin is not working and I'm getting error 403 as shown in the attached screenshot.
March 13, 2025 at 4:35 pm #16812966
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. However, FTP and database access are different. Would it be possible for you to obtain the credentials from your hosting provider? I specifically need access to the PHPmyAdmin for your WordPress installation. In the meantime, I'll review the database using the website copy I’ve downloaded from your site.
March 14, 2025 at 9:07 am #16815210
jensK-16	I cannot answer in private mode, please send again
March 14, 2025 at 9:10 am #16815214
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've just enabled it for you.
March 17, 2025 at 4:14 pm #16826414
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry for the delays due to the weekends. I'm checking on this now and will get back to you as quickly as possible.
March 18, 2025 at 4:16 pm #16831364
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've forwarded this access to our 2nd Tier Support and they will check and revert back to me as quickly as possible.
March 19, 2025 at 5:09 pm #16836691
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Our 2nd Tier Support shared some methods to fix this and I've applied it to your staging site here hidden link . Now the "Selected Product" section shows the products now. This is what I've done. (Please backup before you proceed) 1. Navigate to WPML > Settings > Taxonomies Translation > and set the taxonomy for "product_visibility" to "Don't translate" 2. Ran this SQL and remove all translated product_visibility SELECT * FROM `wp_icl_translations` WHERE `element_type` LIKE '%tax_product_visibility%' AND `source_language_code` IS NOT NULL 3. That's it. Check the frontend and see if the product shows up.
March 20, 2025 at 8:51 am #16838627
jensK-16	It shows 1-2 products and not the 9 products it is supposed to show, you can see those here: hidden link And still does not show the english category pages. I really hope you can find a solution for this asap. Please check it actually works before sending anything again thank you.