Filter by Price widget displays an inaccurate price range for secondary currency

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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Tagged: Bug, WCML

This topic contains 7 replies, has 2 voices.

Last updated by Long Nguyen 7 months ago.

Assisted by: Long Nguyen.

Author	Posts
June 30, 2024 at 1:46 pm #15862451
ofirG	Background of the issue: When I switch site currency to the secondary currency (USD), the filter by price widget is inaccurate and display random prices. Symptoms: Filter by price widget is inaccurate on secondary currency Questions: How can I fix it
July 1, 2024 at 4:44 am #15865180
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi there, Thank you for contacting WPML support, I’m happy to help you with this issue. I understand the issue on your site is the filter products by price widget doesn't show products correctly with the USD currency. I suggest you follow some troubleshooting steps below and see if it helps: 1. Enable a minimal environment: - Deactivate all plugins except WPML plugins and WooCommerce. - Switch to a standard theme of WordPress. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ 2. Bulk edit translation products and re-update them without changes. https://woocommerce.com/posts/bulk-update-products/ Looking forward to your reply. Thanks
July 1, 2024 at 5:26 am #15865410
ofirG	Hey, thanks for the help. I did what you said and the issue still persists. I want to mention that my site main language is English but I use secondary currency (USD) for it. I do not know if it's matter. Looking forward to your reply, Thanks
July 1, 2024 at 6:48 am #15865986
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/ ✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical. Looking forward to your reply. Thanks
July 1, 2024 at 9:43 am #15867479
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, The issue occurs when the price of the second currency is set manually, the filter by price will not work properly. It has been escalated to our development team and I will update you here when I have more information. Thanks.
July 1, 2024 at 7:00 pm #15870246
ofirG	Ok, looking forward for updates. Thanks
August 26, 2024 at 5:42 am #16102345
ofirG	Hey, it has been almost 2 months. Are there any updates?
August 26, 2024 at 7:46 am #16102935
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Currently, I don't have more information from the development team. I will let you know once I have something to share. Thanks for your patience.